Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Reviews (901)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for understanding real visitor behavior and improving conversion rates. They highlight session recordings, live visitor view, heatmaps, scroll maps, and funnel/form analytics for spotting UX issues and guiding A/B tests and design changes. Many report significant conversion lifts after acting on insights. Merchants find setup easy, the interface intuitive, and support responsive and thorough, with helpful onboarding and guidance on tracking and analytics.

March 16, 2023

Love the features that it provides. It's great for businesses. The onboarding meeting was very insightful.

Physician Designed™
United States
10 days using the app
Lucky Orange LLC replied March 17, 2023

Thank you for leaving us a review! Thrilled you like our product and found the demo call helpful. We're here if you need anything!

Cheers - Bradley from Lucky Orange

October 14, 2020

Love the app very helpful for our business. Never had issues it works very good and we highly recommend it.

DSF Antique Jewelry
United States
Over 1 year using the app
Lucky Orange LLC replied October 14, 2020

Thanks for your five-star review! Being able to see what visitors do and experience on your website can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Kelsey from Lucky Orange

June 23, 2023

Love this app. It has heatmaps, click maps and scroll maps along with user recordings and checkout funnels.

DELSEY PARIS USA
United States
14 days using the app
Lucky Orange LLC replied June 30, 2023

Your love for our range of features is music to our ears! At Lucky Orange, we strive to provide a comprehensive suite of tools that can give you that front row experience to visitor behavior to grow your business. Thanks for your review, and we're here should you need anything!

Cheers - Emilia from Lucky Orange

April 27, 2021

Great app, very helpful for website optimization. Easy to install and detailed. Support team is also helpful.

Yoga Strong
United States
7 days using the app
Lucky Orange LLC replied April 28, 2021

We love to hear that getting a front seat to your customers’ online interactions has been just what you needed to grow your business. Thanks for this five-star review! Always here if you need anything from our team.

Cheers - Jordan from Lucky Orange

March 24, 2019

This is a great app! It helps a lot to notice some minor (or great) issues that affect conversions in our site.

things4u.mx
Mexico
4 days using the app
December 9, 2019

Thanks to Justin at Luck Orange. Great customer service! Combined two accounts, and was quick in his response.

Maxtrix Kids
United States
About 1 year using the app
Lucky Orange LLC replied December 9, 2019

It was great getting the opportunity to work with you and glad we were able to get your account question resolved. Happy tracking!

Cheers- Justin from Lucky Orange

Edited October 12, 2020

the heat maps never work. Seems to be a waste of money with no real insights and it seems to slow the site down.

Undergents
United States
4 months using the app
Lucky Orange LLC replied October 14, 2020

We’re so sorry for your experience; it’s certainly not one we want any of our customers to have. We contacted you several times to resolve your concerns but haven’t heard back from you.

Lucky Orange is fully committed to transparency into how our technology operates and affects your website. Our code is loaded asynchronously, meaning it does not load on your site until the essential elements like your product pictures, navigation, CTAs and more have loaded and are fully functional. As a result, Lucky Orange shouldn’t slow down your site. Here’s a link to a document that provides more detail: https://help.luckyorange.com/article/137-will-lucky-orange-slow-down-my-website.

We’d like to look into your specific concern further, so please reach out to us by phone (text or call) at +1-913-200-3927 or by emailing support@luckyorange.com. Again, we apologize for this experience and hope to hear from you soon. Once these issues are resolved, we would be more than happy to reset your free trial.

Cheers - Bradley from Lucky Orange

February 9, 2021

Best App replay I ever used, so useful for the small business owner I really enjoy it and I strongly recommend it.

Koss Design
Ireland
4 days using the app
Lucky Orange LLC replied February 10, 2021

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review. Let us know if you have any questions!

Cheers - Jordan from Lucky Orange

January 2, 2023

It's a nice app where you can see how costumers interact with your store, and they have a free plan option as well.

Soulful Beauty
United Arab Emirates
8 days using the app
Lucky Orange LLC replied January 3, 2023

Thank you for the five-star review! Understanding how your website visitors navigate your site is the first and most important step of a good conversion rate optimization strategy. We're here if you need anything!

Cheers - Bradley from Lucky Orange

April 23, 2020

Very good app works well and good support, helped out with any queries and responded quickly to any issues we raised.

Stove Supermarket
United Kingdom
19 days using the app
Lucky Orange LLC replied April 23, 2020

Thank you so much for this five-star star review! We strive to provide customers with a great product and great support. Being able to use Lucky Orange insights into visitor behavior is invaluable to improving your website. We’re happy to be part of your journey and wish you continued success. Happy tracking!

Cheers - Justin from Lucky Orange