Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Reviews (901)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for understanding real visitor behavior and improving conversion rates. They highlight session recordings, live visitor view, heatmaps, scroll maps, and funnel/form analytics for spotting UX issues and guiding A/B tests and design changes. Many report significant conversion lifts after acting on insights. Merchants find setup easy, the interface intuitive, and support responsive and thorough, with helpful onboarding and guidance on tracking and analytics.

April 5, 2020

Awesome app! It really puts you in a different perspective as you get to see things from the customers' points of view.

lookingvibrantcom
United States
About 1 year using the app
Lucky Orange LLC replied April 6, 2020

We love to hear that getting a front seat to your customers’ online interactions has been able to help you grow your website. Always here if you need anything from our team!

Cheers - Jordan from Lucky Orange

Edited October 27, 2015

App has some bugs to fix. no good customer support. Doesn't have much willingness to fulfill or fix issues customer has.

Knowstyle
United States
5 months using the app
September 15, 2021

excellent app, installed it nearly a year ago and still use it as much today as i did when i started as a new business.

Paw & Glory
United Kingdom
About 1 year using the app
Lucky Orange LLC replied September 16, 2021

These are words we love to hear! Seeing what your customers’ experience in real time can give you the insight you need to address their needs quickly and prevent any barriers to conversion. Thank you for this five-star review and your business over the last year! Please let us know if you need anything!

Cheers - Jordan from Lucky Orange

February 7, 2022

This app is great, very useful tool for making sure our customer experience is top quality with real, quantifiable data.

PEAK 365 Nutrition
United States
12 days using the app
Lucky Orange LLC replied February 9, 2022

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Jordan Meeker

Edited March 8, 2019

We love this app. We need to see our visitors and how they are reacting. Been using it for years, great customer service!

The Alley Exchange
United States
About 3 years using the app
January 18, 2022

Great App, I couldn't recommend more. Incredibly useful for analysing website performance and making the required changes.

Swan & Edgar
United Kingdom
27 days using the app
Lucky Orange LLC replied January 18, 2022

These are words that we love to hear! The more you learn about your visitors and what they experience, the more you can make data-driven updates that result in measurable success. We appreciate the time you took to write this review and share the Lucky Orange love. We're here if you have any questions!

Cheers - Jordan M. from Lucky Orange

February 9, 2023

Justin is great at explaining everything and was very nice. So far the software seems pretty good. I would recommend them.

Dagmi Outdoors
United States
2 days using the app
Lucky Orange LLC replied February 14, 2023

Thank you for the five-star review! Please don't hesitate to reach out if there's anything else we can help you with. Happy tracking!

Cheers - Bradley from Lucky Orange

October 25, 2021

Very easy to use with helpful support! We've been able to get a ton more insight into our users' behavior using Lucky Orange.

PlayBetter
United States
3 months using the app
Lucky Orange LLC replied October 25, 2021

Thank you for your review and kind words! Learning the pain points your customers are having and being able to quickly address them is invaluable. Nothing feels better than finding ways that make your customer experience better than ever. Thanks again for your review, we’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

July 21, 2023

So far so good! Lucky Orange is providing us with some interesting insights, and some ideas of where we can improve our site.

Maileg USA
United States
4 months using the app
Lucky Orange LLC replied August 8, 2023

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!

Cheers - Emilia from Lucky Orange

November 29, 2016

These guys are awesome! The support is great. We deleted the app in error and Danny helped recover our old account and data :)

Natural Genius
United States
Over 1 year using the app