Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Reviews (901)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for understanding real visitor behavior and improving conversion rates. They highlight session recordings, live visitor view, heatmaps, scroll maps, and funnel/form analytics for spotting UX issues and guiding A/B tests and design changes. Many report significant conversion lifts after acting on insights. Merchants find setup easy, the interface intuitive, and support responsive and thorough, with helpful onboarding and guidance on tracking and analytics.

January 31, 2019

So far all is great! This App does more then expected, worth the try. Only thing irritating is needing to write a minimum 100 characters here!

Laser Pics & Gifts
United States
4 days using the app
October 27, 2022

It was easy to install and it has been easy to use. We have no complaints at this time and we look forward to optimizing our use of these tools.

Saltern
United States
About 22 hours using the app
Lucky Orange LLC replied November 4, 2022

Thank you for the five-star review and feedback! Using tools like heatmaps and session recordings to optimize your website can significantly impact your conversion rate. As you continue to use Lucky Orange, please don't hesitate to reach out if there's anything we can help you with!

Cheers - Bradley from Lucky Orange

Edited May 8, 2024

Really easy integration via the Shopify plug in and the customer service is super accessible.

Keen to ensure you get the most from Lucky Orange!

The Sustainable Watch Company
United Kingdom
14 days using the app
Lucky Orange LLC replied April 18, 2023

Thank you for your review! We love that we’ve been able to impress you with an easy installation, onboarding, customer service and technology. We’re here if you need anything else!

Cheers - Justin from Lucky Orange

May 26, 2021

This app is extremely helpful, it helped us navigate our store and it gave us so much data that is very helpful. Everyone should use Lucky Orange!

Waldor & Co.
Sweden
9 months using the app
Lucky Orange LLC replied May 27, 2021

These are words we love to hear! We love when our customers say things like, “everyone should use Lucky Orange!” Nothing feels better than finding ways that make your customer experience better than ever. Thanks for sharing the Lucky Orange love, and we’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

Edited May 17, 2021

This app is great. i loved using it. it really helped my clients get back to the cart and fulfil their orders. thank you for the great facilities.

ELA CLOSET
India
13 days using the app
Lucky Orange LLC replied May 18, 2021

Those are words we love to hear! Nothing feels better than finding ways that make your customer experience better than ever. We’re always here should you need anything!

Cheers - Kelsey from Lucky Orange

April 28, 2021

Lucky Orange is a great product. I use it to track my customers' behavior and optimize my website. This app is a must-have, especially for start-ups.

JewelryBlossom
United States
3 months using the app
Lucky Orange LLC replied April 28, 2021

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Kelsey from Lucky Orange

February 27, 2023

Amazing features to get the most valuable insights!
Plus the customer service was impeccable! Jordan helped me to understand everything about the app!

shoplamarel
Switzerland
9 days using the app
Lucky Orange LLC replied March 1, 2023

Thank you so much for the review and feedback! Thrilled to hear that your demo call with Jordan was so helpful. Don't hesitate to reach out if there's anything else we can help you with!

Cheers - Bradley from Lucky Orange

June 30, 2020

seems to suit our needs to far. We are taking it one extra step to record the users email address. This will help us determine site issues/ user error.

TAYST COFFEE ROASTER
United States
23 days using the app
Lucky Orange LLC replied July 1, 2020

We’re so glad that Lucky Orange has been able to provide you with the visitor behavior insights you need! If you need any help passing in email addresses into your Lucky Orange account, please don’t hesitate to reach out to our team by emailing support@luckyorange.com. Thank you for your review!

Cheers - Jordan from Lucky Orange

February 7, 2020

Ottima app, di facile comprensione, installazione veloce. Assistenza disponibile, app permette vedere le visite ricevute in modo dettagliato. Grazie mille

BassiniBoutique.it
Italy
3 days using the app
Lucky Orange LLC replied February 7, 2020

Grazie!

Saluti- Justin from Lucky Orange

Edited July 19, 2022

I tried to reach customer service for some time. Today I got a callback, and the help I requested was received. The follow-up call is set. So far, so good.

Trusted Caskets
United States
Over 1 year using the app
Lucky Orange LLC replied July 22, 2022

Thanks for your five-star review! So glad our team was able to connect with you and provide the help you needed. Thanks for sharing the Lucky Orange love! We’re always here should you need anything!

Cheers - Bradley from Lucky Orange