Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Reviews (902)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for understanding real visitor behavior and improving conversion rates. They highlight session recordings, live visitor view, heatmaps, scroll maps, and funnel/form analytics for spotting UX issues and guiding A/B tests and design changes. Many report significant conversion lifts after acting on insights. Merchants find setup easy, the interface intuitive, and support responsive and thorough, with helpful onboarding and guidance on tracking and analytics.

April 23, 2024

This App has been very useful to understand our customers behavior on our website. Analytics are very well detailed. It really helped us out to improve the CRO !

Franklin
France
21 days using the app
Lucky Orange LLC replied April 24, 2024

It sounds like you’ve been able to dive right into the insights and find ways to improve your website. Love to hear how getting that first-hand look at what customers do and experience can make such a difference for your customer experience and conversion rate. Thank you for the review and don’t hesitate to reach out should I or my team be able to assist you in any way.

Cheers - Justin from Lucky Orange

April 4, 2024

Shows so much insights in a very simple and intuitive manner. It exceeds expectations in any possible way. I use it daily and it has become an essential part of how I manage my webshop through analytics.

theWatermelon
Netherlands
5 days using the app
Lucky Orange LLC replied April 8, 2024

We love to exceed our users' expectations! It's great to see that Lucky Orange continues to play a crucial role in the growth of your website and business. Visitor behavior really makes all the difference in improving sales! Thank you for your glowing review, and we’re here should you need anything else!

Cheers - Emilia from Lucky Orange

February 25, 2024

It is indeed an attractive feature and gave me a lot of optimization inspiration during the trial period. However, I still hesitated when I decided to officially pay because the price was not low and I couldn't afford it and had to delete it.

EleksTube IPS Global by EleksMaker JAPAN
Japan
27 days using the app
Lucky Orange LLC replied February 26, 2024

Thank you for your feedback, and we're thrilled that you found Lucky Orange helpful in inspiring your next conversion optimization strategies. We appreciate the budget constraints that can come with running a small business, which is why we offer a plan specifically tailored for Shopify users who are just starting out with their online store and looking to grow their traffic and customer base. We also offer a free plan that helps you get valuable visitor behavior insights at no cost. I would be delighted to walk you through our latest features, including multiple question surveys, optimizable segments, and more. Please reply to my email to start the conversation and set up a time to connect. I look forward to hearing from you soon.

Best Regards - Kelsey from Lucky Orange

July 21, 2023

Top App um die Kundenjourneys wirklich zu verstehen und nachvollziehen zu können. Auch die Heatmaps helfen uns sehr in der Entwicklung. Tolle Performance, sehr empfehlenswert.

Wunschgutschein Deutschland
Germany
About 2 months using the app
Lucky Orange LLC replied August 8, 2023

Danke schön! - Emilia from Lucky Orange

April 12, 2026

Shopifyとのネイティブ統合は非常に便利で、サポートも素晴らしかったです。

MARVIS
Japan
Over 1 year using the app
Lucky Orange LLC replied April 17, 2026

レビューありがとうございます!弊社のチームはいつでもお客様をサポ​​ートいたします。サポートと技術の両面でご満足いただけたことを大変嬉しく思います。何かご不明な点やご要望がございましたら、お気軽にお問い合わせください。

よろしくお願いいたします。 - Lucky OrangeのJordanより

March 11, 2026

Great app that gives solid insights into website heatmaps and user behavior. Justin from customer service was very efficient in presenting the app and handled any issues quickly and professionally. Highly recommended.

MOVEZEN
France
4 months using the app
Lucky Orange LLC replied March 13, 2026

Thank you for your review! We’re so happy that we’ve been able to impress you with our technology, onboarding and customer support and are thrilled to be part of your journey. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Justin from Lucky Orange

February 5, 2026

Jordan was great in our 15 minute discovery call and we are looking forward to the insights Lucky Orange will give us for our Shopify store.

PROPPR | Award Winning Toilet Foot Stool & Digestive Teas
Australia
9 days using the app
Lucky Orange LLC replied February 6, 2026

Thank you for your review! Our team loves to help our customers get as much as they can from Lucky Orange, and our 15-minute call is a great way to accomplish it. Please let us know if you need anything!

Cheers - Jordan from Lucky Orange

February 3, 2026

We are new to Lucky Orange so I won't speak about the service since I don't have enough working knowledge of it but I will speak on the impeccable service that I received from their support team.

We were having a couple of issues with my team members account. I contacted support and they were diligent on resolving the issue while keeping in constant communication until the issues were resolved.

Good support is hard to come by these days but Lucky Orange's support team is great!

Sunnen Products Company
United States
13 days using the app
Lucky Orange LLC replied February 6, 2026

Thank you for your review! We’re always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Justin from Lucky Orange

January 4, 2026

just started and looks very good. waiting for my tutorial on Monday to learn and improve experience

Johns Pet Store
United Kingdom
1 day using the app
Lucky Orange LLC replied January 9, 2026

Thank you for your review! We’re so happy that you’ve been able to start wading into Lucky Orange! Our team is always here to help our customers be as successful as possible, both now and in the future. Thanks again for your review, and don't hesitate to reach out with any questions!

Cheers - Will from Lucky Orange

October 18, 2025

This app is super helpful. It really helps you see your blind spots.

Moonlight at Midnight Holistics
United States
11 days using the app
Lucky Orange LLC replied October 22, 2025

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. Again, we appreciate your review, and we're here should you need anything else!

Cheers - Jordan at Lucky Orange