Lucky Orange Heatmaps & Replay

Lucky Orange Heatmaps & Replay

Reviews (901)

Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app for understanding real visitor behavior and improving conversion rates. They highlight session recordings, live visitor view, heatmaps, scroll maps, and funnel/form analytics for spotting UX issues and guiding A/B tests and design changes. Many report significant conversion lifts after acting on insights. Merchants find setup easy, the interface intuitive, and support responsive and thorough, with helpful onboarding and guidance on tracking and analytics.

January 20, 2021

Great to help understand how customers are interacting with our website. Very useful insights we've been able to use to improve UX!

Love, Indus
United States
6 days using the app
Lucky Orange LLC replied January 21, 2021

Thank you for your review! Lucky Orange has so many features that can help you see from your customers’ perspective how they are interacting with your store and gain that valuable feedback. We’re glad to hear that you’ve been having such a great experience, and don't hesitate to reach out with any questions! Happy tracking!

Cheers - Justin from Lucky Orange

July 27, 2021

Great and easy to use. Clear interface and useful data insights. This app helps us understand site behaviors and great for analysis.

Bradelis
Japan
6 days using the app
Lucky Orange LLC replied July 27, 2021

Thanks for your five-star review! Being able to see what visitors do and experience on your Shopify store can make all of the difference in improving the customer experience and your conversions. Again, thank you for your review, and please reach out should we be able to provide any further assistance. Happy tracking!

Cheers - Bradley from Lucky Orange

August 17, 2020

nice app it very useful. I see my customer activity live and recorded so I can upgrade my store according to customer activity in my store

Infinity Basket India
India
About 1 month using the app
Lucky Orange LLC replied August 18, 2020

Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. We appreciate your review, and I’m here if you have any questions!

Cheers - Kelsey from Lucky Orange

February 20, 2018

To the many shop owners unsatisfied with conversion who post questions in forums asking for advice, this app may be the only advice you need.

Clinicalposters
United States
About 1 month using the app
March 10, 2020

So far so good. I was able to use the live view the other day to help a customer who was having an issue checking out. Overall it has been great to use. Excited to look at the data.

Arcade Belts
United States
6 days using the app
Lucky Orange LLC replied March 11, 2020

Engaging with your customers in real time is one sure fire way to avoid cart abandonment at checkout. Meeting them where they are at, when they are having a problem is invaluable to their experience and ultimately increases your customers' likelihood to convert. Don't hesitate to reach out should we be able to assist you any further!

Cheers- Kelsey from Lucky Orange

December 20, 2018

Extremely helpful in knowing where to focus on redesigning your website; no point in redesigning things people never see, and this is a great way to see where people stop, or continue.

Encompass RL
United States
About 18 hours using the app
November 9, 2020

really astonishing what this app is able to do. from what i have seen now, it might be very useful for the user experience and customer journey research. will try more and more. very quick user support!

CONBINI
Germany
6 days using the app
Lucky Orange LLC replied November 13, 2020

Thank you so much for this great review! There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success.

Cheers - Justin from Lucky Orange

June 9, 2015

A must have App for anyone looking get detailed analytics on customer behaviour on their store. Being able to view in real-time how visitors are interacting with your site is a super awesome feature within lucky orange!

Oakville Driving School
Canada
December 5, 2020

This app is really great. It gives proper recordings of how leads navigate to your website and you can use this valuable information to recover customers and improve your website. I highly recommend this app! I am using it with Shopify

Koban
Peru
About 9 hours using the app
Lucky Orange LLC replied December 8, 2020

Thank you for your review and recommendation! Diving into visitor behavior to identify ways to improve your Shopify store is invaluable to growing your business. There’s really nothing like seeing exactly what people are experiencing to help you make improvements that drive more sales and happier customers. We’re thrilled to be part of your journey and wish you continued success!

Cheers - Jordan from Lucky Orange

June 8, 2020

Super easy to use, provides lots of valuable information. Easy to see all data at once, definitely helpful. I found so many mistakes on the store thanks to this app and being able to see the store through a customer's eyes.
Highly recommended!

Roomie Design
Italy
9 days using the app
Lucky Orange LLC replied June 8, 2020

Getting a front seat to your customers online interactions can be truly invaluable when you are making decisions for your website. Thank you for your recommendation, and please don't hesitate to reach out if we can be of assistance at all. Happy tracking!

Cheers - Kelsey from Lucky Orange