Lucky Orange Heatmaps & Replay

It is helpful to see the areas that the customers are visiting and how long they are spending there. As my business grows, I look forward to gaining more insight into the customer journey. The app was easy to integrate and use. Customer service is responsive.

Love this App, I use it on all my funnels and now my Shopify, Danny from support was available to help me set every thing in no time, If you run paid traffic u MUST see whats going on with your customers and this app will help you improve conversions, highly recommended

Best app for shopify!!!! Highly recommended for anyone looking to run a shopify store. Easy to use, very self explanatory layout & design. All the tools you need to understand the traffic & popularity of your site. Real time feed on twitter showing you tweets made about your products.

Emilia really helped me understand the functions of this powerful tool that allows me to understand how people are interacting with my site. I signed up because of a lot of buyers intent with minimal purchases. Even as I've resolved these issues, keeping my pulse to the user's experience is crucial to maximizing conversions.

This app is really interesting. It allows you to see what your customers do through either a recording or real time. You can see if they are moving on due to something not working right or if they were expecting something in particular. Still learning how to fully use this app. There's also a live chat feature and a click heatmap.

I wanted to know how customers were using our website and why our visitors were high but our conversion rate was low. Lucky Orange has a really cool feature where you can watch a screen recording of how customers are interacting with your website. It has been so helpful when trying to determine what we need to do to increase our conversions!

The Lucky Orange app is a must for every merchant. The customer behaviour feedback is so valuable. Plus it has live chat built in which is what I was originally looking for when I found Lucky Orange.
I had a few problems combining my 2 stores onto the one Lucky Orange account. The support I received from Justin at LO was superb. He went way over and above what I asked him to fix. It is so reassuring when you get service like that. Highly recommend this app.

I use this app to track all of my web traffic on my site and it's been instrumental in improving my conversion rate. With the screen recording feature that allows me to watch how my visitors interact with my site, I'm easily able to diagnose any issues and find out where they fall out of the funnel. The pricing is extremely competitive and it's jam-packed with features. My favorite, besides the screen recording, is the click heatmap that shows you where your visitors are clicking on your site and allows you to see what parts of your site are doing the best job catching people's attention.

I read the description, read through the reviews (good and bad) and decided a trial wouldn't hurt. I ended up signing up as I thought $10 entry was very affordable. I hate how I sit here for hours watching people come and not buy anything. I have watched this app since I joined Shopify nine months ago. I'm glad to see it continue to grow and get to the point where I need it. I've started implemented things to help keep customers on my site. My only complaint as "live" must be delayed or I really have a lot of customers who show up and leave...

TL:DR - It works as advertised. I haven't tried chat. I do know that some of the referrals and ads are confusing/wrong, but it tells me facebook, bing, or google.

10/16/2018 > Great idea for an app, currently testing the app, the interface looks simple, the results matching Google Analytics which is great but with better and user friendly interface, outstanding customer and technical support from Bradley.

11/21/2018 > This App is beyond great, the live views, chat, recordings, polls, co-browsing, and Heatmaps, I used it all, I am able to customize customer behavior and adding tags and alerts based on the customer experience, I was able to know what cause the customer to bounce after reaching a certain page like 404 page not found, I was also able to teach the customers how to use how to use the website correctly ( Like hover on images to zoom ) with an interactive questions using the polls, planning to use exit intent poll next to show a customer that added an item to the cart and plans to leave the website a coupon code.