Reviews (90)

Overall rating
4.2
Counts per rating level
  • 78% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 19% of ratings are 1 stars
May 18, 2022

The app was easy to install and my customer support contact (Silvana) has been accessible along each step to ensure smooth running of the app and connection to Shopify. The team has been very useful and orders are getting shipped on time. No customer issues or damages have been reported as yet and we have been up and running approximately 3 weeks. I am thoroughly impressed thus far. Keep up the good work.

LikeItOnTop
United Kingdom
3 months using the app
ShipHero replied May 19, 2022

Hello there!
Thank you so much for taking the time to leave us a review! We're so happy that things have been running smoothly and that ShipHero is meeting and exceeding your expectations. We look forward to continuing to work with you and help you grow your business! Thanks again.

May 10, 2021

If you are still fulfilling your own products, you are an idiot. These guys are a game changer for your e-com store. I've been using for some time and couldn't be happier all around. The times i've had issues with freight carriers or returns, the customer support live chat has been great. Setup isn't too big of a hassle and is well worth it in the long run. Can't recommend enough!

Jarvis Boards
United States
12 months using the app
June 15, 2020

I switched over to ShipHero because of reading all of the positive comments on here and it’s 110% TRUE! Their service is amazing. When I shipped out my bulk order, it checked into my fulfilment Account so quickly. Customer support is always there to help you in seconds with their chat box. My dashboard is so organized, I just love it! Thumbs up to the Team.

momZ Halo
Canada
26 days using the app
October 29, 2020

Overall, I've been happy with Shiphero. I have had a few "bumps in the road" but Shiphero ultimately addressed the issues. I really like the automated fulfillment process not only through my direct Shopify store sales but also through ebay sales. From a customer service perspective, I've mostly been dealing with Clara who has been very helpful!

shopzimo
United States
4 months using the app
November 16, 2021

The customer service & onboarding team are top notch – big shout out to Silvana who was beyond helpful in my not-so-simple configurations of pre-orders & rules my business required! It feels so good to finally be in a warehouse & not shipping my own packages. Thank you to a team I can trust to make it happen smoothly! Highly recommend.

Cycles Journal
United States
2 months using the app
ShipHero replied November 19, 2021

Hello Cycles Journal!
Thank you so much for taking the time to leave us such an awesome review. We agree that Silvana is pretty great! And we love our Onboarding and Client Support Teams too. Thanks again!

June 11, 2020

I just switched to ShipHero- so far things have been wonderful. If there is a snag, or I have any kind of question, support is just a chat box away (especially Bel, thanks for always helping so quickly)! The dashboard is straightforward and easy to understand, and so are the prices! Looking forward to doing business together.

Sleek Life Design LLC
United States
26 days using the app
April 30, 2021

I cant recommend Ship Hero highly enough! Belen Giglio specifically is my hero! Belen and the team have been excellent in helping me organize the fulfillment side of my granola business. The tech is seamless and everything has gone to plan with this extremely dedicated and responsive team. very well done!

Tom's Granola
United States
2 months using the app
June 25, 2021

This service is a total game changer! I no longer have to worry about fulfillment. The onboarding experience was really easy and the customer support is first rate. They are very helpful and continue to support along the way. Highly recommended for anyone looking to grow their e-commerce business.

spyker swim
United States
About 1 month using the app
Edited July 5, 2021

After a year of dealing with FBA issues we decided to switch fulfillment centers and it has been awesome. They do a really good job with onboarding and making sure you are set up for success. Any issues that arise are addressed very quickly by actual people and their platform is easy to navigate.

incrEDIBLE eats inc
United States
6 months using the app
January 26, 2022

Loving the back end and can’t say enough about the amazing customer service during our onboarding and now as we are shipping out. The founder (Aaron) started his journey as an ecommerce seller (jiujitsu brand if my memory serves me correct), so he gets exactly what we need and delivers. bravo!

Essential Stacks
United States
3 months using the app
ShipHero replied February 4, 2022

Hello Essential Stacks!
Thank you so much for giving ShipHero and our founder, Aaron, such an amazing shout-out! We're so glad that your experience has been positive and worth a 5 star review. We're looking forward to continuing to work with you. Thanks again!