LVK Logistics

ShipHero is easy to use and affordable. They don't charge anything for services unless your products stay in their warehouse for over a month. The shipping fees saved me $2 per product and I don't have to go to the post office 3x a day anymore. They were friendly and easy to work with.

Just started using these guys and I just can't believe I wasted so much effort for many years before making the switch. Fantastic customer service and I am not surprised they have such excellent feedback. Wish they had a fulfilment centre in EU so I don't have to use anyone else!

Super easy to use. Shiphero makes it easy and efficient to get an e-commerce business up and running

Ship Hero interface is easy to use and their customer support has been super helpful with all the onboarding process and any questions I had. Recommended!

Hired ShipHero to help with pre-orders. It takes a lot to get me to the point of writing a bad review, but...wow. They've been having "some delays at the warehouse" and my orders have not been shipped out in over two weeks. In addition to that they don't have a live support system, so every thing you ask them has to go through a ticket system which if they respond at all takes about 48 hours on average to receive a response and it involves no resolution but rather "we'll look into this and get back to you." I asked to have my inventory back and they told me they have sent it to different warehouses across the country and it will take up to 30 days to get it back to me! It is September 20th to day and I still have customers that are waiting for their order since AUGUST 26th. On top of that, while holding my inventory hostage they are charging me "storage fees." They also, without my agreement, sent my inventory to different locations so if an order contained something they have in PA and something they have in LV, they sent it from two different locations and charged me twice for the same order that would have cost 1/2 the amount. The staff is incompetent, disorganized, unresponsive, and I have no idea how in the world this company is operating at all. The worst experience I have ever had working with a service based company. Stay far, far away.

What its like working with ShipHero. -> Imagine being stress out about shipping tons of orders everyday > hiring an employee for help -> their rates are low, onboarding is easy -> sales agent are somewhat nice -> you sign up.

As soon as they start shipping orders -> everything changes -> now the only contact you have with someone at the company is via email and also they live in South America -> absolutely nothing ships out on time -> and they literally do the opposite of everything single thing you tell them to do -> your customers start to notice the drastic change -> your business is impacted in a negative way ->and you almost lose everything that you've worked so hard to build -> that's what it's like working with ShipHero.

Reasons Why NOT to hire ShipHero:

Reason #1
Black Friday orders shipped out 4 weeks after orders were placed. Basically, Black Friday orders didn't ship until the day before Christmas.

Reason #2
You don't have a dedicated account rep if something goes wrong. There's no one you can directly speak with. Only customer service reps who are stationed in South America and don't have feet on the ground at the actual warehouse.

Reason #3
You are solely responsible for lost items, items not delivered, items stolen, items that get lost in transit leaving SH, when SH makes errors in shipping, no scans ect.

If your item ships - and it it not delivered to your customer - YOU have to pay this - there is no filling a claim or SH reimbursing you.

Reason #5
SH makes it basically impossible to remove your inventory from their warehouses. Mostly due their policy of, "load balancing". Basically, SH forces your inventory to be shipped to several other warehouse. This could potential increase the chances for lost inventory and it can also cause delays in shipping. You have NO option to opt. out of this. Also, they don't mention this in the initial onboarding call.

How Load balancing negatively effects your brand/ business:

So, basically SH forces you to allocated your inventory to multiple warehouse all over the US which forces them to ship orders from different warehouses. Its all good until SH takes it upon themselves to, "SPLIT SHIP" your orders. Meaning customers will place 1 order, but receive 5 different shipments from the warehouse at different times through out the month - which leave a very confusing shopping experience for the customer. Some customers feel like they are being scammed, some feel like you forgot to ship the rest of their order. SH takes it upon themselves to make this decision for your brand - you don't realize that it's happening until tons of customers are emailing you their concerns.

If you refuse to load balance and only keep your inventory at 1 warehouse location - they will up charge you 5% per order.

Reason #7

It's impossible to remove inventory once they've shipped all your inventory all over the US.

I've been trying to remove my inventory from SH for about 1 month now, and I'm constantly going back and forth with CS reps and getting no where. Today is March 1st, and SH has yet to release my inventory.

Inventory Update:

After 3 weeks of going back and forth with CS via email ( literally like 100 emails ) - SH has informed me the that have in fact mistakenly thrown part of my inventory in their dumpster, smh - I can't make this stuff up.

So anyways, above is a small preview of what to expect when you hire ShipHero.

UPDATED REVIEW: Invalid Tracking Numbers that negatively impacted my Amazon account, Late Shipments, and Overcharges They should be called BugHero as their system is always making some mistakes due to some bug. I first rated ShipHero 5-stars due to their outstanding customer support. But after 3-4 months of using them unfortunately I have to update this review. Their system is incredibly buggy. They ship with DHL Ecommerce which is a very incompetent carrier that not only ships incredibly slow but also generates invalid tracking numbers. Then ShipHero updated these invalid tracking numbers to my Amazon account and I got slapped a few times by Amazon with notifications of high invalid tracking rates and this put my account at risk. I then deactivated my ShipHero/Amazon connection and did it all manually.
This is a very cumbersome process with ShipHero as they have no option to do it in their app. You have to download a csv file, fill it and upload it.
After more than one month since I signaled this, they still haven't resolved the issue. In fact it's worse. They provided invalid tracking numbers for 5 orders and now they barely answer. I keep asking them to provide me the correct tracking numbers and they just won't answer me and when they do, they tell me to hold as they are dealing with multiple clients, even though I contacted them a day before. My orders are now past the allowed processing time on Amazon, so again I will be slapped by Amazon for late shipments. One other big issue with ShipHero is the overcharges. I found multiple overcharges and have sent them a list more than 2 months ago. They said that their warehouse team will look into it and get back to me. Nobody reached back. And when they do refund you an overcharge, they don't have any way to track it. They'll just say that they'll refund you on your next invoice, but when I asked about a way to track these refunds, whether on the invoice or somehow else, they just said that there's no way to track them.
So I'll just have to take their word for it. Another big con, is that they are very expensive. I have one item that costs me $7.9 to ship with Amazon and almost $18 with ShipHero The only good thing about them is the Customer Support and that's only during the offpeak season.

ShipHero may have good intentions but it just can't keep up with number of customers it's taken on. As a result my orders go out 2-3 days late, and even that is only after I push them daily to get them out. My Amazon account has already been suspended once and is on its way to being suspended again. I'm now in the process of moving my stock out of ShipHero. If getting orders out on time is important to your business, do yourself a favour and stay away.

I reached out to ShipHero prior to installing to ask a few questions. Never got any responses. I then tried to install the app and speak with them. Never got any responses. I uninstalled the app and now trying to delete my account after a week of uninstalling, seems impossible. This is the worst app and customer service.

This app is miles better than using typical old software fulfillment’s centers have. Customer support is excellent which is the most important thing to me in the fulfillment process. A pleasure to work with and a vital part of our business