Reviews (90)

Overall rating
4.2
Counts per rating level
  • 78% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 19% of ratings are 1 stars
Edited March 18, 2022

The ShipHero support team is responsive and very helpful. I especially appreciate how they are considerate of the needs of small businesses. Thank you again for all your help, Clara!

Dot Line Curve
Switzerland
About 1 year using the app
ShipHero replied October 14, 2021

Hi Dot Line Curve! Thank you so much for your awesome review. We're so glad that our support team has been helpful and exceeded your expectations. We're looking forward to working with you and helping you succeed!

February 1, 2022

This is a great warehouse, they have good service. Their customer service representatives are very helpful especially Bel! She gets the job done well in assisting me with any mishaps.

Yaga Lifestyle
Jamaica
7 months using the app
ShipHero replied February 4, 2022

Hello Yaga Lifestyle!
Thank you for taking a moment to give Bel a shout-out! We agree, she's pretty amazing. We're glad that you're finding it easy to work with our Client Service Team and that you're happy with ShipHero. We're looking forward to continuing to work together. Thanks again!

March 6, 2020

So far we are very happy with ShipHero and the team behind it! We look forward to working with them for years to come.

Zest Tea
United States
4 months using the app
June 25, 2021

The customer service is amazing! Always responsive, supportive and there to help with any question or need we have.

Dukkan
United States
4 months using the app
September 23, 2021

I'm so happy we chose to partner with Shiphero for our fulfillment needs. They are always responsive and very quick to address any last minute requests or updates to orders. They have been fantastic!

Tazzy Candy
United States
3 months using the app
ShipHero replied October 14, 2021

Hi Tazzy Candy,
Thank you for your review and for letting us know that we're hitting our marks as your fulfillment partner. We strive to answer questions quickly and to be as responsive as possible, so we're excited to know we've been living our our mission. Thank you for being a ShipHero client!

Edited November 5, 2021

The customer service Shiphero is delivery the best response. Especially Bel, very helpful on every question and ready to solve an issue with fulfillment of our customer. Impressive with the service!

iLuxx Store
United States
6 months using the app
ShipHero replied November 11, 2021

Hello iLuxx Store!
Thank you for taking the time to leave us a review! We appreciate it. And thanks for letting us know that Bel is awesome - we agree. We're so glad that your experience has been positive so far and we're looking forward to continuing to forge a strong partnership!

February 17, 2021

We use Shiphero to fulfill all our US orders. They are a pleasure to work with. Everyone on the team is equally helpful, very quick to respond and they do their best to problem solve if ever it's needed. Highly recommend!

Pacey MedTech
Canada
5 months using the app
March 27, 2021

Early days but seems to run smoothly, great integrations and price and the team have been extremely helpful. Thanks to Bela, Marina and team for always answering my questions and having patience with me, they are super friendly and helpful.

Hair Cooki
Australia
3 months using the app
Edited October 14, 2020

Give Bela a raise. I use shiphero fulfillment every day and she is the go-to person every time I run into issues. She knows what she is doing and is pleasant, and more than efficient with her work. Huge thank you to Bela for the daily help!

Section 119
United States
9 months using the app
February 2, 2021

I'm very excited to work with Shiphero after transitioning away from a couple fulfillment companies whose systems and processes were very difficult to use. So far inventory receipt has been fast and I'm looking forward to the affordable shipping costs.

I AM & CO
United States
13 days using the app