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I'll keep it simple. As mentioned by others. We used these guys for 4 of our brands.
Here's what you can expect. Lies, lost inventory, completely non-sensicle inflated ship-weights (they get paid on weight of shipment, higher weight = more money), massive amount of lost packages, and almost all packages arriving late.
Also weird carriers like DHL->USPS mixed shipment and "Alex Hire" which our customers had HUGE problems with.
This company is unethical, they stole hundreds of dollars from us, and we will be suing them in small claims court, they are absolute scum
Emotionally drained dealing with this company. I will keep it simple. Overcharging by MASSIVE amounts (incorrect ship weights, like 2-10x higher), lost and missing inventory, late shipments all the time, lots of lost packages never scanned.
Hi, Power of Kane Team!
We are truly sorry to hear about your frustrating experience with our company. Your feedback is invaluable, and we take your concerns seriously.
Overcharging, incorrect ship weights, lost inventory, late shipments, and unscanned packages are all issues that should never occur, and we understand the toll this has taken on you.
Please reach out to us at fulfillment@shiphero.com so that we can address each of these issues promptly and work towards resolving them.
Your satisfaction is of utmost importance to us, and we are committed to making things right.
Thank you for bringing these issues to our attention.
We look forward to hearing from you!
This was my original review when we started with ShipHero: This app is actually just an integration with an AMAZING order fulfillment company. We did a lot of research looking for a 3rd party shipping partner and landed on ShipHero. We couldn't be any happier. Their shipping management software is incredible, their pricing is super affordable and their support team is out of this world. Definitely give them a try. Here is my updated review after we decided to leave and do our own fulfillment: As you will see in many recent reviews, mid 2022 something happened and things really started to go wrong at ShipHero. They started losing products, it would take weeks before they would receive a shipment of products from our vendors and make them available for fulfillment. Orders would not ship for days after being labeled as ready in their app. The support is absolutely pitiful and in many cases there is simply no resolution. I highly recommend to stay way from this option if you can do your own fulfillment (Shopify makes this so easy) or look for a different 3rd party option.
We outsourced fulfillment to ShipHero Fulfillment and they're great. Pricing is clear, they ship promptly and the software is easy to use. I recommend them.
I am very happy with ShipHero. It's an excellent service - customer service and onboarding have been superb. Pricing is also very competitive. Highly recommend.
Hi there - thanks so much for letting us know that ShipHero has been working for you! We're happy you're here and we look forward to even more success together.
Outstanding team and service. Bel is the best and has helped solve many issues quickly and with a great spirit. Love these guys for their service and highly recommend them!
***Upadate***
The folks at ShipHero continue to delight me. My business has steadily increased and they have met every demand with this change. They are fast, efficient, and handle large orders like champs! Bel, Bela and Clara are so fast to respond to customer service issues which makes my job seamless. Love that!
ShipHero has been such a huge part of our startup. Their customer service is spot on and they are always super quick to resolve issues or answer questions. It's been a steep learning curve for us and they have held our hand each step of the way. I highly recommend them.
Really am very pleased with Easy Fulfillment (ShipHero), the onboarding calls were to the point and helpful, getting stock on to their shelves a breeze, and their packing and shipping has been great with my customers being very pleased with the delivery times. All very important when I'm based in the UK and looking to grow my business in the US. I've been using ShipHero for a couple of months now, and when needed, customer services are super helpful, with a chat facility and friendly people on the other end. Special thanks to Mario, Bel and Bela.
Clara, Bel, and Bella are a blessing. Using a shipment fulfillment center is certainly better than self-fulfillment but it also has its headaches. Which is what makes Clara, Bel, and Bella a tremendous asset. Where there is an issue they jump right on it. Compared to ShipBob where they open a ticket or tell you to just look at the knowledge base articles. It's refreshing to have actual people putting in the effort. So thank you.
Always had a great experience with ShipHero. They have catered to our needs instantly when we have had a couple of urgent issues and have never had issues with our shipments or special operations. Carlos in particular has been very helpful from the customer support team.
