Reviews (90)

Overall rating
4.2
Counts per rating level
  • 78% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 19% of ratings are 1 stars
June 16, 2021

You'll love it - The system they have and the integration with Shopify are phenomenal. What I like about them is a simplicity and a straight to the point support. If you are a busy person in need of 3PL, you are at the right place.

MYIONPA.COM
United States
About 2 months using the app
July 9, 2021

This is our second account with ShipHero. People are very supportive here. No complaints at all. We just love it!

Shop NY Seikatsu
United States
16 days using the app
July 8, 2021

The customer support service of Shiphero is so prompt and helpful, which helps us a lot. It's the best 3PL!

Dr Pen US
Australia
5 months using the app
September 22, 2021

We needed help with fulfillment for a special project and we are so happy we chose Shiphero. Bela was a daily hero responding to every question I had with such detail and explanation. She made the transition super easy. I definitely recommend Shiphero.

Dannijo
United States
6 months using the app
ShipHero replied October 14, 2021

Hello!
Thank you for the 5-star review. We're thrilled that you're happy with choosing ShipHero and that Bela has been such an awesome rockstar. We're looking forward to a long-lasting relationship!

May 25, 2021

Excellent onboarding experience that far exceeded my expectations. The customer service people, the help and information they provided made for a very easy and efficient onboarding experience. Could not be happier.

TraqFreq
United States
3 days using the app
November 10, 2021

Bela was the best help for our inquiry! Fast, effective reply and solved issue. Thumbs up and recommend.

CORE
Germany
9 months using the app
ShipHero replied November 11, 2021

Thank you CORE! We appreciate you taking the time to leave a 5-star review! And thanks for letting us know that our customer support team is rockin' it. We think they're pretty awesome, too.

October 28, 2021

So far this is the best fulfillment company I have dealt with this far. Amazing communication, they are extremely fast response time and are very efficient. You will definitely have fewer headaches to worry about

InchargeKey®
United States
About 2 months using the app
ShipHero replied October 28, 2021

Hello InChargeKey,
Less headaches are always a good thing! Thanks so much for taking the time to leave us a review. We always appreciate hearing from our clients - and we're so glad that everything has been going great so far!

September 5, 2022

Very easy to navigate and user-friendly dashboard. My onboarding specialist, Bela, has been incredible throughout the process of integrating with my Shopify store. The whole process has felt so seamless!

QEJA Socks
United States
About 1 month using the app
ShipHero replied September 12, 2022

Hello QEJA Socks!
Thanks so much for letting us know what you like about ShipHero. We're so glad that our user-friendly dashboard and onboarding support has been above and beyond your expectations! And we agree that Bela is a rock star! Thank you again!

November 25, 2020

Just switched to ShipHero, and I am 100% loving it, the whole process is easy and there are no hidden fees, and I can't actually believe how fast they process the inbound orders and shipments. Thanks to Andrea, Mari, and Bela for all their help! Keep up the good work.

Shopiself
Mexico
15 days using the app
March 22, 2024

I recently had the pleasure of experiencing top-notch customer service from EMI at ShipHero, and I cannot emphasize enough how impressed I am with the level of care and dedication she provided. From the moment I reached out with my query to the resolution of my issue, EMI went above and beyond to ensure that I received the assistance I needed promptly and effectively.

Overall, my experience with EMI from ShipHero surpassed all expectations. Her exemplary customer service skills, combined with her dedication to ensuring customer satisfaction, have undoubtedly earned my trust and loyalty. ShipHero is fortunate to have such a talented and customer-focused individual on their team. I wholeheartedly recommend ShipHero to anyone seeking unparalleled support and service. Thank you, EMI, for your outstanding assistance!

Redge Fit
United States
Almost 2 years using the app