LVK Logistics

LETS START AT THE BEGINNING

Let me first begin by saying, we had 4 accounts with them, I am now suing them with all four businesses for what they have done.

First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads)

ONCE SIGNED UP
Once you sign up, all the problems start. Your salesperson disappears and is gone forever never to answer you again. You are stuck ONLY with email via their customer support team.

FAKE WEIGHTS TO INFLATE PRICING
This was the first insane nightmare. The package ship weights were not even CLOSE. Some packages that would weight 0,6lbs were being shipped stating they were 4lbs. EVERY single order that went out the weights were 20-1,000% higher than in reality. Even worse, they ask “please send me the shipment with the wrong weight” on purpose, to get you stuck, because it’s EVERY SINGLE SHIPMENT. So imagine how long it takes.

I had to resort to threatening to sue for them to finally investigate. We were charged THOUSANDS more than we were supposed to.

They finally audited and fixed most, but it was not enough, and they never actually refunded the amount to my card as promised. It kept being excuse after excuse.

I don’t think we ever got back what was promised, which was still only about 30% what was deserved.

LATE SHIPPING
I will say, they did at least finally fix this. But for the first 4-6 months, orders would sit for upto two weeks not moving. Delivered inventory, longer. They did in the end, finally fix this and ship timely.

TERRIBLE LOGISTICS & TIMELINES
This is ALL a lie. Just about every single package is delivered FAR later then the promised timeline. And its because of their weird logistics. They give the packages to DHL, who trucks them from Las Vegas, NV to Compton, CA, then it sits (and is usually lost) in Compton, before USPS finishes the shipment.

It makes no sense and average delivery time is 7 days. When you have 2 Day or Overnight Shipments, its a lie. Its always delivered 1-2 days late and they don't refund you.

LOST PACKAGES UPTO 7%
Once they switched to this weird logistics setup, we would see as high as 7% of all shipments being lost, never scanned. We lose the inventory and they don't refund us, saying "They did their part" with no evidence.

I think they just never shipped them.

MISSING INVENTROY
Inventory would just go missing, 100+ units at a time often. Suddenly, I would see our product for sale on Amazon by another seller - which is IMPOSSIBLE, because we don't sell to any other sellers or Distributors. I believe our inventory was being stolen and resold on Amazon.

FBA PREP LIES & STEALING
We had a set fee for FBA prep. One single fee, then per bottle label cost.

I would notice these HUGE bills hit for $500 or $1,2000 for a few packages.

They never honored the FBA pricing, I would have to message in, fight with them, send them screenshots of our contract. Then they would say “Oh yes sorry our mistake, we will give you credit”

This happened everytime, they hope they can just sneak all this past you. And, I don’t believe we every got the credits back, I never saw any refunds.

They would charge us hundreds of dollars to label 90, 180, 270 products.

ShipHero is awesome and I had a great experience with their reps, especially with Bela who helped me start the fulfillment process and was super informative and helpful!

great experience and the staff is super helpful, I am looking forward to grow my business and use there service a lot, they are a great company and awesome costumer service

Been pretty happy using them, mostly because of great support staff. Excellent if you're just getting started, and the only 3PL app that is on the app store and not a private app.

ShipHero is a good company to work with. They have helped me cut hours out of my day by doing our fulfillment orders. We even opened an east and west coast warehouse to cut down on shipping times for customers. The customer service team (especially Carina and Mario) are like an extension of our team. They are there every day to help smooth out the wrinkles of daily fulfilment. We are very satisfied with how ShipHero has allowed us to work on our business instead of working in our business. Sign them up!

The team is great, communication is key and they stay on top of it. I have been using them for over a year now and from Ground Packages to LTL shipments they have really gotten my business moving.

Shiphero has helped our small business grow and reduce shipping times across the US. Their customer service team is very attentive and it's super easy to communicate with them via the chat feature on their site. Bel and Sophia have been especially helpful over the past few months as we've had to execute a number of special projects that are outside the typical scope of work for the Shiphero team.

ShipHero is great! After almost a year of struggling with FBA, I decided to switch fulfillment centers and I'm glad I found ShipHero. The customer service is amazing! Especially Marina is very helpful! Always responsive, supportive and there to help with any questions I have. I would definitely recommend their services and prices.

Been working with ShipHero for a few months now and have had no issues - really enjoying the process so far! Communicative and very helpful; I have no complaints! :)

My only request is that they ship out on weekends, but things work for my needs right now.

Our experience with Shiphero Fulfillment has been deeply unsettling. We have been consistently overcharged for shipments, sometimes by up to five times the quoted amount. When we've tried to address these discrepancies, we were directed to a clause in their Terms of Service which provides a mere 30-day window for claims. This policy not only imposed unexpected costs on our business but also put our reputation at risk, especially on platforms like Etsy due to fulfillment delays.

Beyond these financial concerns, we have grappled with late shipments, missing parcels, and frequent technical glitches with their app, necessitating almost weekly communication with their support team. This has not only been mentally draining but also diverted our time and energy from core business activities.

However, what truly concerns us is what appears to be a systemic lack of business ethics at Shiphero. Their modus operandi seems designed to shield them from responsibility while placing undue burdens on their clients. I believe it's vital for potential clients to be aware of these issues. It's not just about the operational hassles but about engaging with a company that, based on our experience, seems to prioritize their bottom line over genuine partnership and ethical business conduct. I strongly advise thorough due diligence before considering Shiphero Fulfillment.