Reviews (1,524)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as intuitive and easy to use, even for beginners or those returning to email marketing. They rely on it for newsletters and sales‑driving campaigns, praising templates, customization, segmentation, and tagging. The Shopify integration generally syncs data smoothly, with support helping fix issues. Pricing suits small businesses, and live chat support is frequently called excellent—fast, patient, and knowledgeable, especially for sync, SMS, and automation setup.
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I have been using mailchimp for a few years. It offers affordable plans for small business like me for a start. There are a lot of functions in the app, the more functions and more subscribers you have, the higher the subscription fees.
What I like about the app is their customer service. They provide real person to support me in the chatbox. I had trouble with my setting and customer service Nadz was very helpful and guided me through the whole process.
I also had trouble with my billing, there were extra charge once my contact exist 1500. The system does not send any email notification by default, so i learned that I have to check the billing cycle in the app very often to ensure that I don't get charged extra. Again, I got customer service to attend to my query.
Has been working fine in general, but I noticed it stopped syncing one day, so I reached out to the support and got really good help from Rhedd at their support team. The problem was solved within an hour.
Jean reached out to me to help with the integration when I was having trouble with webshop subscribers.
They were helpful and eager to figure things out, but as it was already almost midnight my end, I asked them to email me to follow up the problem with fresh eyes.
During initial troubleshooting, however, I tried to reinstall the plugin on Shopify, and that's where everything went wrong overnight - the plugin assigned all my past customers as new customers, and they all got pushed through an automation receiving incorrect emails from me.
It's thankfully all fixed now, but the extra work wasn't great. Perhaps the plugin should have a warning about this, or at-least check order dates and only process new customers added from the moment the plugin installs?
That's why 4/5 stars. This was unnecessary.
Great app, used for over 10 years and good customer service and quick replies - only once you reach out to them a few times (that's my experience). There is always room for iprovement the in app customer service was a little slow to respond, so I think fix that and you'll get more 5 star ratings.
Works fine out of the box.
The only thing i had troubles with is with the combination of the shopify standard newsletter signup form and editing or adding tags, to create the mailchimp automation flow i want.
The Support of Nadz was very helpful to explore different ways to find a solution.
We have been using Mailchimp since starting the business and it has helped us greatly with marketing and newsletters. The Shopify integration was super easy to set up and when we did need help Cyrus on the support team got us sorted straight away. Highly recommend.
Sher helped me with very clear and helpful instructions.
After getting inexplicably disconnected from our chat, I appreciated that Sher reached out via email to help me sort my issue. Thanks so much!
good, Mary helped me even when my computer had to be restarted twice, she was there when I logged back in.
I found Customer Support Representative, Nadz, extremely helpful and Patient in rectify my issue. Thanks Nadz
