Reviews (148)

Overall rating
4.5
Counts per rating level
  • 77% of ratings are 5 stars
  • 11% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 5% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this app as very easy to set up, even for non‑technical merchants, and a natural fit with Shopify. Many report rapid list growth and added revenue from effective, customizable popups and forms. Integrations with Shopify, Mailchimp, AWeber, and others are praised as reliable. The free plan is seen as strong value for small shops, and support is frequently described as responsive and hands‑on.

November 17, 2021

I signed up for pro and then regretted it instantly or so i thought, i wrote them about my concerns and they instantly fixed my issues and i was so excited.. The customer service alone is with the monthly fee.. cant wait to see what else i can do with their services.

ZOMBICIDES
United States
15 days using the app
Mailmunch replied December 6, 2021

Hi ZOMBICIDES, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

April 20, 2016

I use mail munch with mail chimp to have "prettier" sign up forms.

Great customer service and pricing.

Just make sure that when you're testing your forms you open your website in an incognito window because if you're already subscribed to your list they may not show up.

Crown Chakra Woodworking
United States
8 months using the app
December 5, 2016

So far so good. This app lets you create an easy pop up for visitors to join your mailing list as the page loads. It also allows you to create a bottom bar popup to do the same thing... Very customizable and easy to use. I would recommend this thing instead of trying to figure out codes ....

Minetteofficial
United States
2 days using the app
August 15, 2019

As a long time Privy user I was pretty bummed when they changed to a paid plan which would've required me to pay $35 a month for a pop up ad.
ENTER MAILMUNCH! What a great, simple app that flat out works. It was a super simple one-click install for the pop up, and super easy to link to my Shopify customer list. Great features even on the free account. Thanks!

foundryfishing
United States
About 9 hours using the app
Mailmunch replied August 17, 2019

We appreciate the nice you review you have left us. If you require any assistance please let us know.

July 14, 2021

This is terribly insane to charge more than once, especially for a starter, the fees charged is much more than other edm apps. Charged 24.99 at the first place, and then 49.99 for a premium newsletter template, and telling me if the page exceeds a certain amount, they are going to charge more! All the fees are not clear and far more than the plan tells you, so ugly the way you people make money,

Tilamionline
China
About 9 hours using the app
Mailmunch replied August 23, 2021

Hi Tilamionline, Apologies for any inconvenience you had to face. The usage fee is applied only for email marketing plans for additional subscribers. This fee is mentioned on the pricing page as well before you proceed to the checkout step. We have also reached out to you directly to address any additional concerns you may have.

January 19, 2022

Great app and excellent customer service. I spent several days searching for the options of apps to manage my email marketing. By far this was my preferred. I really liked the way they implemented the integration of the app with Shopify. I still had a few questions and headed to their website and scheduled a demo with a sales rep. The meeting was great and all my questions were answered. Great work and congratulations.

Maple Road Consulting
Canada
3 months using the app
Mailmunch replied February 8, 2022

Hi Maple Road Consulting, We appreciate the nice review you've left us. If you require any further assistance, please feel free to reach out to us through your Mailmunch Shopify app account by clicking on the Live Chat option or by emailing us at "support@mailmunch.com"

Edited March 4, 2021

Over the past 15 days, mailmunch twice disabled the emails of messages, there is no support on weekends. Both outages resulted in a loss of sales and customer confidence.
Updated! Even on Monday, no answers from support.
Updated. Message from mailmunch - We are also currently working on expanding our customer success coverage to 24/7 so esteemed users such as yourself do not have to face any such inconvenience.
Updated - It was disabled 3rd time during 20 days

OhSpecs
Estonia
11 months using the app
Mailmunch replied March 10, 2021

Hi Artem, Apologies for the inconvenience. I checked on my end and I can see that this issue has been taken care of. Can you please confirm if that is the case? If the issue persists, please reach out to us at "support@mailmunch.co" so I can have this issue resolved for you on a priority basis.

July 20, 2022

False Advertising. The App store shows this has a FREE plan, which is 100% not true. The only option it gives you is the Premium Plan when you sign up for the trial. I then Chatted with Mail Much and asked "how do I sign up for the advertised FREE plan?"....they responded with: "Hi Bryan, thanks for reaching out.
Mailmunch no longer offers a free plan. When you create an account with Mailmunch, you will automatically be assigned a 14-day trial, after which you can choose to upgrade to the Premium plan."

BK Saber Sounds
United States
21 days using the app
Mailmunch replied July 25, 2022

Hi Bryan, Apologies for the inconvenience. One of our agents reached out to your regarding this issue. We would really appreciate it if you could respond to that email so we can have this issue addressed to your satisfaction.

Edited January 10, 2020

This is my third time updating my review. First of all, the app is great, looks pretty clean on my store (https://hubbiq.com/) and functions the way it is supposed to. However, it suddenly refused to open after I created my first automated email. I contacted their support, it was taking a while to get a response so I contacted Shopify support and Ram helped me create a ticket. Then Liz got to work on the issue and now everything works perfectly. I am so happy with them! I absolutely recommend this app, it's worth adding to your store.

HUBBIQ
United States
About 1 year using the app
Mailmunch replied January 10, 2020

Extremely sorry for the inconvenience. We are currently working on resolving this issue and I will update you as soon as this issue is resolved through the support ticket you created with us.

November 12, 2019

I'm using the free version of the app right now: it is simple but easy to use and works well. The main reason I like it so much is that it correctly integrates with Shopify's customer lists. I tried two other for pop-up email subscriptions before this one, and those apps just didn't work well with Shopify - either the subscribers didn't make it to Shopify at all, or if they did they weren't considered subscribers. MailMunch correctly and quickly updates my Shopify store with the new subscribers, so I'm quite happy with this. I gave four stars because it would be nice to be able to add images to the pop-ups in the free plan, but hey, it's free so can't complain too much! The paid plans allow feature-rich pop-ups including images, so that capability is there.

Verlein
Czechia
About 19 hours using the app
Mailmunch replied November 18, 2019

We appreciate the nice review you have left us. If you require any assistance please let us know.