Reviews (162)

Overall rating
4.2
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a robust all‑in‑one loyalty, email, and SMS solution that replaces multiple tools and boosts repeat purchases and revenue. They highlight effective automations, strong POS and multi‑location support, and flexible customization for on‑brand rewards and emails. The loyalty program, unique coupon codes, and segmentation are praised, as are smooth migrations, reliable performance, and responsive support that frequently adds requested features.

August 8, 2023

Do not use Marsello. They will rip you off. They import duplicate customers with no contact information, forcing to pay hundreds a year for customers who are unable to receive any messaging. Customer service is a joke. Much more expensive than similar apps. SKIP IT!

The Goddess Shop Co
United States
12 months using the app
August 24, 2017

Easy to set up and use! I like that customers can earn points by liking our different social media.

Ancestral Herbals
United States
About 2 months using the app
December 9, 2018

I love this app, it's so user-friendly! It does a lot of the work for you! I highly recommend this app!

Legion of Dragons - Goth and Dragon inspired music and items
United States
3 months using the app
August 3, 2022

Find Marsello very easy to use, and the team are very quick and helpful when any assistance is required.

Fish City Hamilton
New Zealand
Almost 2 years using the app
Marsello replied August 7, 2022

Thank you so much for the review!

December 19, 2022

Great Service and friendly program,
I highly recommended and I hope I am able to learn all faster enough

LUCYNINA
United States
5 months using the app
November 8, 2018

Marvellous customer service. Just ask and they're ready to help. The app is really cool for engaging customers and winning them back.

dandalo
Italy
3 days using the app
September 23, 2018

great points and emails app

TenaZZ Design
United States
3 days using the app
January 20, 2019

This app is the best one in my arsenal. They've helped me delight and surprise my customers consistently, and have really helped me increase sales and loyalty.

Bold Oracle Studios
United States
7 months using the app
Edited August 23, 2019

This app is super easy and we love it. It runs our rewards program with very little effort. You set it and forget it! It also has a really cool pop up with customers added automatically.

Best YOU by HTS
United States
11 months using the app
September 20, 2018

This is my first time using this app and so far I've been able to get through the suggested options fairly quickly. It's very easy to navigate. I didn't give it 5 Stars just yet because I haven't seen it in action.

Major Treasures
United States
23 minutes using the app