Reviews (162)

Overall rating
4.2
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a robust all‑in‑one loyalty, email, and SMS solution that replaces multiple tools and boosts repeat purchases and revenue. They highlight effective automations, strong POS and multi‑location support, and flexible customization for on‑brand rewards and emails. The loyalty program, unique coupon codes, and segmentation are praised, as are smooth migrations, reliable performance, and responsive support that frequently adds requested features.

May 1, 2022

Our customers really like rewards and Marsello makes that easy on our end! We also like the email automations! Very happy with their support as well…when we have questions!

Lily and Day
United States
Over 2 years using the app
Marsello replied May 1, 2022

Thank you so much for the lovely review!

September 21, 2017

Customer support is amazing and the app is easy to use. Managing to get all the basics on the free plan and I feel their free plan offers the best out of all the others out there.

Spiritgirl
South Africa
3 months using the app
September 17, 2018

Great loyalty program. After switching from a different website provider with
a very poor loyalty program, we've found Marsello really easy to set up and extremely customer friendly.

Paleo Hero
Australia
7 months using the app
May 25, 2022

Love Marsello! Customer loyalty is the main reason my business has succeeded, which is only possible with this app. Easy interface to use and great team when technical questions arise.

Crowned Athletics
United States
Over 4 years using the app
Marsello replied May 25, 2022

Thank you so much for the fantastic review! It's so awesome to hear that our loyalty features have contributed to your stores' success. If you ever need any assistance please don't hesitate to reach out! All the best, Marsello.

May 24, 2022

A great loyalty app that is easy to use. The SMS and email campaigns are especially useful. Customer support is very responsive and tried their best to solve any issues I've encountered.

Zenox
Hong Kong SAR
Over 1 year using the app
Marsello replied May 24, 2022

Thank you for the review! ✨

May 10, 2020

Hello, nice job ! but it will be cool to use this product only with POS with a "vip card member for exemple, for a specific type of customers add like permanent advantages for any purchases.

ADG Studio
France
2 days using the app
March 30, 2023

Extremely responsive customer service, and user friendly for a small business who doesn't have a lot of time to manage a database, but wants the power of data to inform decisions and marketing.

chrisjameskingston
Canada
About 2 years using the app
Edited May 10, 2020

I love this app! It saves me money by integrating both loyalty and email marketing. I haven't even utilized all the tools yet but my business has grown over 50% since I have been using Marsello

living simply soap
United States
About 2 years using the app
May 26, 2022

A great platform with an even better team running it! Marsello is a tool that I will use to grow my business and improve my customer experience at the same time! Omnichannel is the future - and Marsello is winning the race!

Hobbytech Toys
Australia
3 months using the app
Marsello replied June 1, 2022

It sure is 🙌 - Thank you for the awesome review!

April 6, 2022

Great app which will helps us not only manage key aspects of our store more efficiently (loyalty/customer engagement), but also drives revenue... Includes many cool features we're still learning about! Great service as well!

Monkey Fish Toys
United States
Almost 4 years using the app
Marsello replied April 11, 2022

Thank you so much for this review! We love hearing how our merchants see value from Marsello, and we’re constantly building out new and exciting features that we think you’ll love. Looking forward to seeing what great results your Marsello journey has in store! From Marsello.