Reviews (162)

Overall rating
4.2
Counts per rating level
  • 78% of ratings are 5 stars
  • 6% of ratings are 4 stars
  • 4% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 11% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants recommend this app as a robust all‑in‑one loyalty, email, and SMS solution that replaces multiple tools and boosts repeat purchases and revenue. They highlight effective automations, strong POS and multi‑location support, and flexible customization for on‑brand rewards and emails. The loyalty program, unique coupon codes, and segmentation are praised, as are smooth migrations, reliable performance, and responsive support that frequently adds requested features.

March 18, 2019

Amazing and simple to use. fantastic integration tools. we have found that its boosted customers return purchases and their time spent on the site.

BETTYS VAPOUR LOUNGE
United Kingdom
Over 1 year using the app
Marsello replied March 18, 2019

Thanks for the review! We're glad Marsello is doing its job to boost repeat purchases.

September 23, 2022

One of the best email / sms we are using. We love how this includes campaign, and loyalty + reward. All in one ! We also find the analytics are useful.

HijabPlanet Co.
Singapore
Almost 4 years using the app
September 13, 2018

I used a different loyalty app before Marsello, I found Marsello to be much more practical. Its easy to use, and has a lot more chance to encourage sales.

SO Coffee Trades Ltd
United Kingdom
About 3 hours using the app
Edited September 18, 2018

I looked at every rewards app and this is by far the best. I've been using it for a few months and it has been really user friendly for me and my customers.

Carolyn Hearn Designs
United States
5 months using the app
October 5, 2018

Tried most of the available programs and this gives the best value in my mind. We introduced it 8 months ago and its been great and they continue to improve.

Marina Miracle
Norway
8 months using the app
Edited September 18, 2018

My clients really like using the reward system, and it's really easy to use. I'm pleased with it. They are also very fast at responding to issues I've had.

Whipped Up Wonderful
United States
12 months using the app
September 21, 2018

I have just set up my store and am very excited about working with this app! It was very easy to set up and I loved being able to create my own reward options.

Love and Honor Jesus
United States
About 1 hour using the app
July 15, 2021

We've been using this app for the past few months and it's been working perfectly only have a couple of issues which we solved immediately with friendly support.

THE HONEYCAKE
Australia
5 months using the app
Marsello replied July 19, 2021

Thank you for the review. I'll be sure to pass this feedback on to the team! All the best, Max.

March 30, 2022

I truly enjoy using the app because of its ease of use, but the one thing I wish it had was more automated flows to help me enhance my communication with my customers.

Cocoa Twins
United States
About 3 years using the app
Marsello replied March 30, 2022

Thank you for your review, we are really glad to hear you are enjoying Marsello and your feedback is valuable so our team can develop exciting new features for the app. I am pleased to say the team have been working hard on new automation flows - keep an eye out for these over the coming weeks!

September 27, 2018

I love this app! Customer service was excellent helping me set it up. Highly recommend! So many options I can't wait to explore what else I have access to within this app.

Melissa Jean Boutique
United States
7 months using the app