Reviews (2,393)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app gives fascinating insight into how customers move through their store. Session recordings and heatmaps help reveal drop‑offs, dead clicks, and high‑engagement areas on key pages like product and checkout. Many use it to improve UX, boost conversions, refine ad targeting, and catch issues before scaling traffic. It’s frequently called a must‑have, with an intuitive interface, easy Shopify integration, and powerful free features.

June 17, 2026

Excelente

maZtuyo
Chile
6 months using the app
June 16, 2026

The best

Bee Gamilaraay
Australia
1 day using the app
August 13, 2026

laging bit

Airova Living™
United Kingdom
4 days using the app
May 12, 2026

A bit to much bugs and can't hide cookie banner

Personal Planner
Sweden
14 days using the app
August 25, 2026

im gettin 403 error

Dalveria
Italy
3 days using the app
Microsoft Clarity replied August 25, 2026

Hi Dalveria!

We’re sorry for the inconvenience. We experienced a temporary service outage that caused the 403 access error. The issue has now been resolved, and you should be able to access Clarity from your Shopify store as usual.

If you continue to experience any issues, please contact clarityms@microsoft.com with your project ID and shop URL so we can assist you further.

May 8, 2026

Muestra muchísima info

Movlock
Uruguay
1 day using the app
May 8, 2026

can't receive confirm email and install, and no customer service, It's garbage.

AUTO-VOX
Hong Kong SAR
About 1 month using the app
May 4, 2026

优化太差、

Minisawpro
Hong Kong SAR
6 days using the app
June 8, 2026

Microsoft Clarity has been an excellent tool for understanding user behavior and improving website performance. The platform provides very clear insights into how visitors interact with our site, making it easy to identify areas for improvement and optimize the overall user experience.

The session recordings and heatmaps are particularly valuable, as they allow us to see exactly how users navigate through pages, where they engage most, and where they encounter difficulties. These very clear insights help our team make data-driven decisions rather than relying on assumptions.

Another major advantage is the intuitive and user-friendly interface. The dashboard is well organized, making it simple to access key metrics and analyze visitor behavior without requiring extensive technical expertise. The integration process was straightforward, and the platform delivers meaningful information quickly and efficiently.

Microsoft Clarity has become an important part of our website optimization strategy. The combination of detailed analytics, session recordings, heatmaps, and very clear insights enables us to continuously enhance user engagement and improve conversion rates. I would highly recommend Microsoft Clarity to any business looking for a reliable, easy-to-use, and powerful website analytics solution.

Sleek Furniture
United Kingdom
4 days using the app
June 7, 2026

HELT VÄRDELÖST

Aldestore
Sweden
5 days using the app