Reviews (2,394)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app gives fascinating insight into how customers move through their store. Session recordings and heatmaps help reveal drop‑offs, dead clicks, and high‑engagement areas on key pages like product and checkout. Many use it to improve UX, boost conversions, refine ad targeting, and catch issues before scaling traffic. It’s frequently called a must‑have, with an intuitive interface, easy Shopify integration, and powerful free features.

April 3, 2026

Ya no veo nada como antes, no se ve el mapa termico. no entiendo nada.

Ida Shopix
Spain
4 months using the app
April 2, 2026

That you can view your customer's experience in their browser and settings with this app. It's invaluable!

Flourish Love Shop
United States
7 days using the app
May 12, 2026

I cannot find the URL for the dead clicks....

The 4th Corner
Australia
8 months using the app
April 9, 2026

I keep encountering the same error. I’ve installed and uninstalled the app multiple times, but the issue persists. After reinstalling, when I click “Send confirmation email,” I always get the red error message: “Project link request failed. Please try again.”

I’ve already sent emails and submitted a support form, but haven’t received any response so far. Could you please look into this issue?

ZHIYUN Store
Hong Kong SAR
5 days using the app
March 27, 2026

salve, dopo aver attivato clarity agent js non si aggiorna e non riesco ad entrare nel pannello di gestione, potreste aiutarmi? grazie

Onautica
Italy
21 days using the app
March 25, 2026

no customer service. have requested 3x

Keepsake Quilting
United States
6 days using the app
March 25, 2026

for a product of 499/699 this gave me a Cost Per Purchase of 690. Too many glitches too. Will not recommend

WYT SPACE
India
6 months using the app
May 9, 2026

exeptional to improve landing pages

Lilas Argentina
Argentina
1 day using the app
May 7, 2026

wonderful

Raelon
Canada
1 day using the app
May 12, 2026

Ne fonctionne pas !

Marithé + François Girbaud
France
5 days using the app