Reviews (2,394)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app gives fascinating insight into how customers move through their store. Session recordings and heatmaps help reveal drop‑offs, dead clicks, and high‑engagement areas on key pages like product and checkout. Many use it to improve UX, boost conversions, refine ad targeting, and catch issues before scaling traffic. It’s frequently called a must‑have, with an intuitive interface, easy Shopify integration, and powerful free features.

May 22, 2026

This is an invalualbe and awesome feature that is a must for all stores

Rivete Advanced Recovery & Mobility
United States
10 months using the app
April 14, 2026

That there's no support available. I've repeatedly emailed microsoft to help me set up the brand agent. I get zero response.

So mind you, the recordings are okay - hence the 2 stars, but engaging with microsoft to be a beta tester to improve THEIR product is not possible. I just get ignored..

Yarn Atelier
United Kingdom
10 days using the app
May 20, 2026

Wertvoll

sinodreams.ch
Switzerland
6 days using the app
April 12, 2026

完全看不到对方看了什么。

Mziho
United Kingdom
5 months using the app
May 20, 2026

This is very helpful

Panleone
United States
2 months using the app
May 18, 2026

i dont want ai assistant option on my shopify website

Mineola Atelier
Pakistan
1 day using the app
June 22, 2026

pro

DANGLADES
Colombia
4 days using the app
May 17, 2026

Good for tracking activity

Punch King World
United States
About 1 month using the app
April 6, 2026

muito bom mas tem uma curva de aprendizado para coletar insights relevantes.

Charme do Detalhe
Brazil
5 days using the app
May 15, 2026

perfect

Everyday Dermocosmetics
Egypt
2 months using the app