Reviews (2,393)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app gives fascinating insight into how customers move through their store. Session recordings and heatmaps help reveal drop‑offs, dead clicks, and high‑engagement areas on key pages like product and checkout. Many use it to improve UX, boost conversions, refine ad targeting, and catch issues before scaling traffic. It’s frequently called a must‑have, with an intuitive interface, easy Shopify integration, and powerful free features.
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Install was easy but this app essentially does not work at all. Sometimes it has recordings or heatmaps but often it doesn't load anything. The AI summaries don't work at all. It usually shows recordings overlayed on really old screens (ie/ shows user activity over our website with a promotion from several weeks ago), obviously this has caused some unnecessary stress. Great idea but seems to be just an idea still at this point
Hi Sustain Grooming team!
We are aware of some issues with AI summaries (fix is in progress!) but we would love to dig deeper and understand what's going on with those recordings. Clarity displays what your users are seeing, so there could be something odd with your promotions. Please, send us an email to clarityms@microsoft.com and we will try our best to help!
They added to cart, but what have they done after that--I do not see this data or recording. I want to see how many people dropped from Add to cart & how many people dropped off before checkout.
If you had like a journey & a clear map of how many people dropped off & where, that'd be gold for the marketers.
Hi Sai Jagannath Astrology Center team,
Thanks for your review! Payment and thank you page tracking is only available for Shopify Plus users. Clarity is fully compatible, but you will need to upgrade your Shopify plan.
In the meantime, we hope you can learn as much as possible from your users from other interactions.
Have a wonderful day,
App muito bom para monitoramento. No entanto, quando usado no smartphone, por várias vezes trava e encerra.
Hi AKESS team,
Thanks for your review. If you are using a mobile device, we recommend you use our Android app. Once you have Clarity installed, you can track your Shopify store from there!
AI summary doesnt work. Its not possible to connect account and access data from main web version of service
I don't recommend adding this app to your store - it's buggy, full of errors and don't have many options you get in the browser version - like you can't add team members, can not connect Google Analytics or Google Ads account. So, if you have never used the browser version, you wouldn't even know that all other options exist. I installed this app following their instructions on how to connect my Shopify store, but it still created it as a new project. I tried to reach out to their support via the app, but no one got back to me. I then reached out to them through their support email address, and they haven't been helpful as well - they leave most of the questions unanswered and they also do not know how their app works on Shopify's end.
I thought I would switch to the app within Shopify so that I don't have to reinstall google tag manager's tag or Clarity's snippet every time I update my Theme, because the tags get removed with every update. But now I see it was a big mistake, and I should have stayed with the initial set up. Now I will lose a month of all the latest collected data.
This app worked well in the first month, but then it showed the installation guide authentication . The issue is that there’s no option to resend the confirmation email. Since we were busy running ads, we missed the first confirmation email, and now the session expired but they haven’t sent a new one
we use clarity to keep an eye on how people are using our website, especially the search functions, and to get an idea of where they're dropping off. it's intuitive and useful and we're grateful that it is free
性能不错。但是需要通过一段较长时间的使用，才能理解功能。
i cant believe how great this is
This is an invalualbe and awesome feature that is a must for all stores
