Reviews (2,396)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app gives fascinating insight into how customers move through their store. Session recordings and heatmaps help reveal drop‑offs, dead clicks, and high‑engagement areas on key pages like product and checkout. Many use it to improve UX, boost conversions, refine ad targeting, and catch issues before scaling traffic. It’s frequently called a must‑have, with an intuitive interface, easy Shopify integration, and powerful free features.

August 15, 2025

No me deja revisar la información en el Dashboard del widget en shopify

Biocress
Colombia
4 days using the app
Microsoft Clarity replied August 26, 2025

Hola equipo de Biocress,

Vemos que hay varios proyectos de Clarity para Biocress. Se nos ocurre que quizá no se haya conectado el correcto. Por favor, enviadnos un correo a clarityms@microsoft.com y estaremos encantados de ayudar.

¡Gracias!

August 7, 2025

Can't even get past the "send confirmation email" to connect a project...

Elgin® USA
United States
10 days using the app
Microsoft Clarity replied August 8, 2025

Hi Elgin USA team,

Sorry to hear that you're having trouble! Confirmation emails are sent to project admins only, please double check if someone else has received it. But if you still have issues, please contact us at clarityms@microsoft.com and we will help you fix it!

August 7, 2025

I think this is same as on browser clarity, wishes for new features exclusively for Shopify

HUGSTICKERCUSTOM
Thailand
32 minutes using the app
August 1, 2025

diffict to install - wants a microsoft advertising account setup - everything is hidden. You don't make t easy to install a simple app

Zensational Gifts
Australia
About 1 hour using the app
Microsoft Clarity replied August 1, 2025

Hi Zensational Gifts,

Thanks for your feedback.

We can confirm that Clarity *does not* require a Microsoft Ads account.

We would love to understand the issues you encountered when you installed our app. Please reach out to clarityms@microsoft.com and we will do our best to help you.

April 17, 2026

Love this tool!

LYMA USA
United States
1 day using the app
April 13, 2026

amazing

Anime Finds
Denmark
5 days using the app
April 12, 2026

excellent

Herbal Lagoons®
Pakistan
2 days using the app
April 8, 2026

slow.

Yah Cha
New Zealand
7 days using the app
April 8, 2026

Very impressive

COVERS4CARLOVERS
Australia
1 day using the app
April 4, 2026

very slow

Blissbury
United Kingdom
8 days using the app