Reviews (2,396)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app gives fascinating insight into how customers move through their store. Session recordings and heatmaps help reveal drop‑offs, dead clicks, and high‑engagement areas on key pages like product and checkout. Many use it to improve UX, boost conversions, refine ad targeting, and catch issues before scaling traffic. It’s frequently called a must‑have, with an intuitive interface, easy Shopify integration, and powerful free features.

October 13, 2025

not great at second layers like filters, pop ups ect.

Sensa Beauty
United States
2 months using the app
October 13, 2025

Really helpful, but if the checkout sessions could also be included in shopify's basic plan that would be really helpfu

Slumber Sphere
India
3 days using the app
October 7, 2025

not too user friendly. Confusing on how to really use

Precious Hollows
United States
About 2 months using the app
October 5, 2025

cant skip forward, once trying to skin it jammed

Nexo™
Israel
1 day using the app
Microsoft Clarity replied October 7, 2025

Hi Nexo™ team!

We would love to help with this issue. Can you send us an email to clarityms@microsoft.com with more details?

October 5, 2025

This tool provides us with the visibility to identify and resolve any UI issues.

CruArt – Premium Desk Mats, Extended Mouse Pads & Custom Designs
United States
1 day using the app
Microsoft Clarity replied October 7, 2025

Thank you, CruArt team! We're happy to be helpful :)

September 30, 2025

it's a great way to identify issues through the activity of site visits.

Fish & Friends Tees
United States
About 1 month using the app
September 26, 2025

Great for seeing visitor behavior with your content.

Nature Pure Life
United States
About 1 month using the app
Microsoft Clarity replied October 7, 2025

Thank you, Nature Pure Life team!

Let us know if there is anything we can improve to get that last star! ;-)

September 24, 2025

Dystopian but effective. "Your user profile may be shared"

YALA
United States
1 day using the app
September 20, 2025

So far it's a disappointment. 40 minutes later, I'm still waiting for a confirmation email. So can't get anywhere. Look in the spam folders, multiple different email accounts.... Nowehere found where it should arrive or even where it could arrive...

TJÅKKO
Sweden
16 minutes using the app
September 17, 2025

为什么下载不了数据

ShaolinMart
Hong Kong SAR
About 2 months using the app