Reviews (2,399)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app gives fascinating insight into how customers move through their store. Session recordings and heatmaps help reveal drop‑offs, dead clicks, and high‑engagement areas on key pages like product and checkout. Many use it to improve UX, boost conversions, refine ad targeting, and catch issues before scaling traffic. It’s frequently called a must‑have, with an intuitive interface, easy Shopify integration, and powerful free features.

September 25, 2025

The AI with insights doesn't work.

Dalstrong
United States
About 2 months using the app
September 23, 2025

Nice!

Oliviora
United Kingdom
28 days using the app
September 24, 2025

its nice to have clarity

Dr.Water
United States
1 day using the app
September 24, 2025

Very good insights- easy to handle

PIC | PUNK
Austria
7 days using the app
September 23, 2025

Bugs

Ours Blanc Paris
France
12 days using the app
September 23, 2025

Me esta funcionando mal.

Joyería Suarez
Spain
2 months using the app
Edited November 20, 2025

It's insanely laggy, do not recommend.

Livvy
Australia
2 months using the app
August 13, 2025

It does not even load

S10Home
United Kingdom
17 days using the app
August 7, 2025

Very easy to install ( I already had clarity account). Great FREE tool with a lot of insides. Thank you!

DesignerOllie.com
Netherlands
3 minutes using the app
July 29, 2025

1. Amazing value - for free!
2. Helps me a lot to understand my customers behaviour

rkApps
United States
23 minutes using the app
Microsoft Clarity replied July 30, 2025

Thank you rkApps!