Reviews (2,405)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app gives fascinating insight into how customers move through their store. Session recordings and heatmaps help reveal drop‑offs, dead clicks, and high‑engagement areas on key pages like product and checkout. Many use it to improve UX, boost conversions, refine ad targeting, and catch issues before scaling traffic. It’s frequently called a must‑have, with an intuitive interface, easy Shopify integration, and powerful free features.

August 7, 2025

I started out using Microsoft Clarity with a code snippit and it's greta insights on how they move through your site. When I received a sale and tried to find the recording of how the customer used the site I realized they used the SHOP app and it didn't record the session. I recently found out that Shopify as "Microsoft Clarity: AI Insights" app in the shopify store and now records the SHOP sessions too. Fantastic!

Ultimate Home Upgrade
United States
6 minutes using the app
May 18, 2026

nice

Wholistic Zone
United States
3 days using the app
August 18, 2025

fue facil de instalar, vamos viendo como funciona

Perfumes originales Frangante.mx
Mexico
3 minutes using the app
October 23, 2025

ghnghfgh

Magnishop SAS
Colombia
28 days using the app
October 6, 2026

on ne voie rien

Sila Mara
France
11 days using the app
June 30, 2026

no puedo vinclarlo a claude

MILA & HENRIK
United States
11 days using the app
October 13, 2026

Great app a little confusing for beginner

AvrilJane
United States
1 day using the app
June 28, 2026

10/10. If you want to see your customerjourney and improve what you're lacking. This is the app to get.

Norra Denmark
Netherlands
2 days using the app
September 15, 2026

the best for the best

VOVERY.
Italy
1 day using the app
August 7, 2026

It is very useful

OHVERT
United States
3 months using the app