Reviews (2,389)

Overall rating
4.6
Counts per rating level
  • 83% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app gives fascinating insight into how customers move through their store. Session recordings and heatmaps help reveal drop‑offs, dead clicks, and high‑engagement areas on key pages like product and checkout. Many use it to improve UX, boost conversions, refine ad targeting, and catch issues before scaling traffic. It’s frequently called a must‑have, with an intuitive interface, easy Shopify integration, and powerful free features.

September 2, 2026

incredible and helpful

AR13L
United States
1 day using the app
September 2, 2026

I cant find my project on the clarity website, only within shopify

Lost Kat Photography
United States
26 days using the app
September 1, 2026

change my life

Lapedera
Israel
4 days using the app
June 20, 2026

I've just recently add this app to my Shopify account Just get used to it but so far it's given me some very useful an interesting data to analyze I would recommend it I would have given it 5 stars but I haven't gotten that far into it yet to say five stars but 4.99 covers it

Words of a Feather Expressions
United States
2 days using the app
August 26, 2026

My experience so far is very good

TEODOR Luxe
United States
4 months using the app
Edited August 25, 2026

Fair and Friendly

Pedlar's Attic
United States
3 months using the app
Microsoft Clarity replied August 25, 2026

Hi Pedlar's Attic!

We’re sorry for the inconvenience. We experienced a temporary service outage that caused the 403 access error. The issue has now been resolved, and you should be able to access Clarity from your Shopify store as usual.

If you continue to experience any issues, please contact clarityms@microsoft.com with your project ID and shop URL so we can assist you further.

August 23, 2026

amazing

kayara
Kuwait
1 day using the app
June 18, 2026

I find the actual visual so helpful since that is how my brain registers information the best. It was so nice to see what issues came up and what that gravitated to.

Qu!rk Boutique & Gift Shop By PopUpShop LLC
United States
2 days using the app
August 21, 2026

Very helpful

Torque Works
United States
24 days using the app
June 17, 2026

太卡了,而且很多选项都没有显示

AOSKY
China
9 months using the app