Reviews (654)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a powerful, time‑saving solution for complex multi‑carrier shipping. It automates carrier selection, live rates, box selection, and label generation, helping avoid undercharging and reduce shipping costs. Many praise its flexible rules for controlling services, handling hazmat, and advanced SKU‑based options. Support is frequently described as fast, patient, and highly knowledgeable, with strong help during setup and ongoing use.

December 6, 2021

I am in the process of setting up, but so far very impressed with the customer service. Thank you Addina for all your help!

Peanut Press
United States
About 2 hours using the app
PluginHive replied January 4, 2022

Thank you for you taking out the time to write a review about our service and solution. Appreciate it.

March 12, 2022

I've never seen a better customer service in my life. Very useful app to show live shipping rates for international orders.

Erayalpay
Türkiye
9 days using the app
PluginHive replied June 28, 2022

It gives us great satisfaction to hear such positive feedback. We are glad to work with you. Thank you for your kind words.

March 16, 2022

Needed sometime to be able to use the app, but after I got it it makes so much sense.
support team are great too, thank you

hazel gotyoucovered
Canada
30 days using the app
PluginHive replied April 13, 2022

Happy to know that the app is helping you. Thank you for your kind words. It was a pleasure working with you. We appreciate your patience and commitment to the entire process.

February 24, 2023

Good experience. Keerthi has been a very good assistance, soft spoken, and helpful.
the interface is good and user friendly.

Truefitt & Hill India
India
4 days using the app
December 3, 2021

This is a great app, was really helpful for my shipping needs. The customer support is incredible and very responsive as well

CANVII
United States
3 days using the app
PluginHive replied January 27, 2022

We are happy to know that our support was helpful in setting up the desired rates at checkout and the app is meeting your shipping requirements.

December 6, 2021

Prathyusha was very helpful. Unraveled our problem quickly during a screen share. I was very impressed with customer service.

Lee Printing Services Binders
United States
6 months using the app
PluginHive replied January 27, 2022

Thank you for the amazing review. Glad to know that our support was very helpful. This means a lot to us

May 3, 2023

Sibi was a great help in a walk through today. Very knowledgeable on the topic. Very useful in helping us navigate the app.

O'Doughs
Canada
2 days using the app
October 4, 2022

Works like a charm! Also fast response from the CS team ;) Now all of my shipping rates come DHL XML services and are correct.

Two Wheels Empire
United Kingdom
1 day using the app
June 15, 2023

They were very helpful with setup and implementation to get us up and running very quickly. Extremely available and helpful!!!

Skyline Building Solutions
United States
11 months using the app
July 20, 2023

Were very helpful with the installation process. Very responsive by email as well as zoom. Walked me through the set up process.

Box Man Inc
United States
1 day using the app