Reviews (654)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 1% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants say this app is a powerful, time‑saving solution for complex multi‑carrier shipping. It automates carrier selection, live rates, box selection, and label generation, helping avoid undercharging and reduce shipping costs. Many praise its flexible rules for controlling services, handling hazmat, and advanced SKU‑based options. Support is frequently described as fast, patient, and highly knowledgeable, with strong help during setup and ongoing use.

May 5, 2022

Excellent people! with most apps you will need some support to get going, there guys are amazing. Fast, intelligent and resourceful. Very pleased.

Home Coffee Machines Ltd
Ireland
About 1 month using the app
PluginHive replied June 28, 2022

Thank you for taking time to share your experience with us. This will keep our team motivated.

April 6, 2023

Excellent customer service at all hours of the day, and extensive options to customize our shipping preferences. Really enjoying this app so far!

glassology
Canada
23 days using the app
PluginHive replied April 10, 2023

Thank you for sharing your experience with our Shipping App! We are glad to know that our app has helped you optimize your shipping strategy and meet your business goals. Please do not hesitate to contact us if you have any questions or concerns.

Thank you for choosing our app, and we look forward to serving you in the future!

Regards,
PH Multi Carrier Shipping Label App Team

August 5, 2021

a bit of a clunky UI and takes a while to get hang of, but does the job right and that is enough for me. customer support is responsive and helpful

WineSpark
Ireland
About 1 month using the app
PluginHive replied August 18, 2021

Thank you for taking out the time to leave us a review. We’re glad our support team could help. Please do share any feedback you may have on the app UI with our support team.

October 26, 2021

The support is fantastic! They were very helpful in getting the settings dial in for our store. We are very happy with the app, support, and price.

Diamond Dye Supply
United States
About 1 month using the app
PluginHive replied November 2, 2021

Thank you for your kind words. We’re so glad that you are happy with the app, the price and the support from our team. Means a lot to us.

February 24, 2023

Shashi made the plug in hive set up seamless, glad to be using surepost on our site. Good customer service and helped me with the setup on our site.

The Nothing Personal
United States
3 days using the app
Edited September 20, 2023

Fantastic assistance today from Manohar. Addressed my issues and provided a full walk through of an initial setup to ensure we had done it correctly.

Kooy Brothers Lawn Equipment
Canada
8 months using the app
October 20, 2020

I used this app to connect Fedex SmartPost to my store! It has worked flawlessly and the support team has helped me with every single step of the set-up.

Bampoo TP
United States
29 days using the app
June 22, 2023

Sibi was extremely helpful. Very thorough and I will always want his assistance in the future. I look forward to the new changes he's helped me discover.

Western Safety Sign
Canada
1 day using the app
December 27, 2022

Shashi Kumar explained things more thoroughly and helped us with some setup issues we were having. Now we should be able to ship using the advertised rates.

Equilibrium Tuning, Inc.
United States
About 1 month using the app
March 25, 2022

Just setup the app. I appreciated the instant assist from Pratyusha to setup my account. Great customer service. I will rate again once I get to use the app.

Naturally London
United States
2 days using the app
PluginHive replied April 29, 2022

Glad to know that our support was helpful in setting up FedEx and Stamps in the app. We’re excited to have you onboard. Thank you so much for your kind words.