Reviews (136)

Overall rating
4.4
Counts per rating level
  • 81% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a game changer for selling highly customizable products with complex options, logic, and layered visuals that closely match real items. They like the modern, intuitive design experience, easy design-to-cart flow, and strong branding controls. While the builder has a learning curve, tutorials help, and updates are quick. Support is frequently praised as fast, thorough, and very hands-on, including with theme integration and custom code.

July 8, 2022

Kickflip est une excellente solution qui s'intègre parfaitement à Shopify.
Souple et réactive, j'ai pu l'intégrer facilement et créer mon produit personnalisé avec de nombreux paramètres (styles, couleurs, dimensions, prix...).
Son rendu est excellent et permet une très jolie mise en scène de mes produits.
De plus, le support commercial parle très bien le français puisqu'ils sont installés au Quebec.
Je recommande chaudement !

Mister PRO
France
About 2 months using the app
Kickflip replied July 8, 2022

Un grand merci d'avoir pris le temps de laisser ces commentaires!

Nous sommes heureux que notre configurateur vous plaise et sachez que c'est toujours un plaisir de pouvoir aider en français!.

Toute l'équipe a hâte de voir votre customizer Vipanel en action!

Merci encore,

July 29, 2022

We were looking for an uncomplicated configurator tool that is quick and easy to set up, offers many design options in terms of appearance and works absolutely reliably with short loading times. We looked at and tested all the configurators on the market and with Kickflip we found exactly what we needed. We have been using the app for some time now and we are still heavily enthusiastic about it. The configurator we wanted to build and have built is large with many options and very complicated in its dependencies and cross-relationships - with Kickflip thanks to a very well functioning and super simple "programming" tool no problem and very easy to use. Everything has been easy and understandable for us non-programmers to set up and for the few uncertainties we had on our way to the finished configurator, we have received probably the best and fastest customer service both via chat and video call that you can imagine and wish for. A brilliant app, we look forward to seeing how it develops in the future. The changes made to the app since our launch with Kickflip have all been very good and helpful and we felt we could also initiate improvements by providing comments and feedback. Thank you for your great work - keep it up! PS.: Many thanks and a warm greeting to Cindy - you do a great job and have really always been able to help us. YOU are the best customer service there is. Best regards
Frieder Urban CEO Era of Arc
www.eraofarc.com

ERA OF ARC
Germany
Over 1 year using the app
Kickflip replied July 29, 2022

Thank you so much for your amazing review, Frieder! We're really glad to have been able to provide you with the product configurator tool you needed and that you've had such a positive experience with our customer success team. We're looking forward to continuing to improve the app and providing even better service in the future. Thank you again for your kind words - we really appreciate it!

June 10, 2025

Great customer service! :)

United Colors Poster
Italy
Almost 3 years using the app
Kickflip replied June 11, 2025

Thanks so much for the kind words! We’re thrilled to hear our team could help. 😊

November 14, 2024

Bonne application, excellent service!

B45 Baseball
Canada
Over 6 years using the app
Kickflip replied November 15, 2024

Merci beaucoup! C’est toujours un plaisir de travailler avec votre équipe depuis toutes ces années. Merci pour votre fidélité! 😊 ⚾

August 15, 2024

Perfect app and good assistance,
I recommand

Unichef
France
2 days using the app
Kickflip replied August 19, 2024

Thank you so much for your kind words and recommendation!

We're delighted that you're enjoying our app and finding our assistance helpful. If you have any questions or need further assistance in the future, please feel free to reach out. We're here to help!

November 8, 2023

Working with the app is very easy and perfect. We searched for a long time and never found the right one.
It is perfect for us.

gimmybox
Germany
3 months using the app
Kickflip replied November 9, 2023

It's wonderful to hear that Kickflip has provided you with the perfect solution for selling custom sports eyewear online. We aim to create experiences that are intuitive and delightful, so we’re glad to know we're on the right track. Thank you for your support and for sharing your positive experience.

May 29, 2026

Amazing!

EuroNook
Qatar
3 days using the app
August 26, 2025

We looked for a solution to handle hundreds of design options for our Polished and Framed Horseshoes- and Kickflip nailed it! It takes time to learn all the ins and outs but once they're clear- you're all set. They also have a very friendly and responsive customer support (shout out to Cindy!).

Frost & Iron
Belgium
26 days using the app
August 16, 2024

I haven't had a chance to sell anything as of writing this review, however compared to the other customisers this is the easiest to use (yes there's always a learning curve), and the customer support is pretty damn good. All of my questions have been answered and 99% have been solved without coding on my part.

There are some things that could be refined such as the mobile functionality/ease of use especially with customer editable photos but i believe this is something that's being worked on.

LovenJoy
Australia
9 days using the app
Kickflip replied August 19, 2024

Thank you for your thoughtful review! We're thrilled to hear that our customizer is the easiest to use among your experiences, and we greatly appreciate your positive feedback on our customer support. Rest assured, we're actively working on improving mobile functionality and ease of use.

Please don't hesitate to reach out if you have any further suggestions or questions.

Best,

September 25, 2025

Cindy from support was excellent.

Tapd'In
United States
12 months using the app
Kickflip replied September 26, 2025

Thanks for the 5 stars, Tapd’In team! We’re fired up to keep delivering wins for you. 🚀