Navidium Shipping Protection
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (400)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants say this app is easy to set up, often with the team handling installation and theme integration so it works out of the box. Support is described as fast, proactive, and helpful with custom requests. Many report strong opt‑in rates and new revenue from self‑insured shipping protection, preferring it over Route or carrier insurance. Long‑term merchants call it a reliable, “set it and forget it” solution that customers appreciate.
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The app itself is very easy to use and straightforward. I absolutely love it. The team is also extremely efficient! Easy to communicate with and resolve any issues you may have.
Einfache App. Viele Möglichkeiten. Funktioniert Gut. Schneller Support und integration.
So easy to use and has helped us a ton to cover cost of missing packages
Thank you very much for your kind words!
Great app with great service! Thank you!
**Update: Following this review, we received a legal threat rather than a resolution. We stand by the facts below.
When Shopify made changes in early 2025, our opt-in rate dropped to near zero and we continued to be billed for approximately 10 months. When we raised the concern over the changes, the team pointed to a February 2025 email as proof of notification. That email stated the app would be uninstalled if the required changes weren't made by February 18, 2025, which would have stopped billing. The app was not uninstalled. We were not notified it would remain active and billable. We continued to be charged for a service that was no longer functioning as configured.
No refund or partial credit has been offered. Sharing this so other merchants know to monitor their opt-in rates and billing closely after any platform changes.
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Original review: Unfortunately, this has not been a good experience. Over a year ago, shopify made a change that prevented the app from working how we set it up and virtually no orders since then included the shipping protection while we were continually billed until we finally noticed. The app claims to have sent emails that we have not received and chooses to refuse a refund even though we haven't effectively been using the app for over a year. It's disappointing to encounter such unethical business practices and I would sincerely caution anyone who is considering working with them.
Thanks for the feedback, and I'm sorry this became a frustration.
To close the loop for anyone reading: we issued a full refund for the period in question despite this being against our policy. We also attempted to reach the merchant numerous times when Shopify's policy change took effect, and Shopify also reached out to all our merchants.
The sad part about all this is that while no one likes being charged for an app or service they don't use, this would easily have been avoidable with a few emails back and forth.
For any additional questions I can be reached directly at marc at Navidiumapp.com
best,
Marc H
CEO/Founder | Navidiumapp.com
Absolutely love Navidium, great investment and amazing idea to partner with them.
they're great
We moved over from a third-party shipping protection provider and have been really happy with the switch. Navidium gives us more control over the customer experience, and everything feels much more aligned with how we want to support our customers. The team has also been super responsive whenever we’ve needed anything.
Thank you for the wonderful review, ThirtyYears!
We hear this a lot from merchants who've made the switch — that having full control over the customer experience makes a real difference. That's exactly what Navidium is built for, and it's always great to see it clicking for a store like yours.
We'll keep being here whenever you need us. Thanks again for trusting us with your shipping protection!
— The Navidium Team
Superb assistance!
Navidium has been a strong addition to our site. The app is easy to set up and integrates seamlessly with our store. It makes managing shipping protection straightforward.
What stands out to us the most is how responsive the team behind Navidium is. They are quick to resolve any issues, which makes a big difference in day to day operations.
The app is solid. The team is solid. We highly recommend it.
