Navidium Shipping Protection

Easy to use, the team is very responsive. Plus you have more control - you keep more fees and decide how to manage claims. It's worked well for us. Doesn't interfere with checkout software and product listings the way some of their competitors did. . .

We’ve been using Navidium since 2024, and it’s been a great addition to our stack.

It’s super easy to set up, and the biggest win for us is being able to manage our own shipping protection instead of relying on third parties. Keeping that revenue in-house while resolving claims quickly has made a real difference both operationally and financially.

The customization options are also a big plus—we were able to match everything to our brand and control how it appears in the cart/checkout.

Overall, it just works. If you want more control over shipping protection and a smoother post-purchase experience, definitely worth trying.

Simple and reliable platform to handle your own shipping protection. We've used Route in the past and Navidium has given us the tools we've needed to handle all the details of shipping protection ourselves.

Easy to install. I had a few problems due to my ignorance. They responded quickly and solved it for me. Customers enjoy the option and also gives me a lot more flexibility than the other insurance options I have used. The others cost me money, this one helps me.

Fantastic app! I've been using this app for at least 2 years and the majority of my customers choose to use it. Installation was effortless as they take care of everything and when Shopify made some changes that would affect Navidium they were proactive and took care of everything quickly to make sure it continued to work seamlessly. Highly recommended.

We’ve been using Navidium since they create the app I believe and it’s been excellent. After trying other shipping protection apps, this one has been the best fit for our business. I really appreciate that it lets us take care of our customers directly instead of pushing them into a third-party claims process.

Flexible and easy to use overall. Support is very helpful and responsive. This app has helped us tremendously to safeguard our customers' shipments and protect ourselves from issues with lost or damaged shipments.

Great help and service team!

Navidium and the team are exceptional. We have used the software going on 5 years now and they continue to create seamless upgrades. If there is ever an issue when we are implementing a new theme they are quick to resolve it. These are the type of people who really care about what they are providing and make sure they are adding value for every customer. Thank you all for support. All the best!

Features are good but, at least on our Shopify Plus store, the app backend was really glitchy. It wouldn't save settings, it would revert back to previous settings and entries, it would reset things like cart % to charge, max and min cart, pop-up messages, etc. We deleted it. Way too much hassle.