Synctrack AI Order Tracking

Synctrack AI Order Tracking

Reviews (95)

Overall rating
4.8
Counts per rating level
  • 94% of ratings are 5 stars
  • 1% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
September 9, 2021

This is the best tracking app for shopify ever! The customer service is the best part of it :) Special mention to Kaylee and Stella! You guys are the best. They pro-actively worked with us and I am Wow'd by the speed with which they provide us proper resolutions for all the queries. The app did not support our courier partner initially but after reaching out to them they connected with the courier partner and made it possible. Will definitely recommend the app. Keep up the good work Team <3

Happy Wagon
India
8 days using the app
Trakow replied September 10, 2021

Hi Happy Wagon,
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Omega Team

May 11, 2021

This app is very good and light. It is very simple to use and enthusiastic support team. I recommend this app.

Mean BLVD
United States
7 days using the app
November 19, 2021

Stella from Omega was great support! was prompt and friendly and very helpful. thank you so much for your efforts

T'EYES
Australia
About 1 hour using the app
Trakow replied November 19, 2021

Hi T'EYES,

Thank you for taking the time to provide a rating and your compliment to Stella!
Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
If you need our help in any case, we are available here to help you.

Hope your day is as awesome as you!
Kaylee - Omega Team

February 10, 2022

very fast and quality customeer support
they make the adjastament in short time with good quality!!!

mozabrick.co.uk
United Kingdom
16 days using the app
Trakow replied February 10, 2022

Hi mozabrick.co.uk

Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team

Edited May 10, 2023

Must have app for Shopify users, amazing customer care from Rosie, went above & beyond to assist me.

URBANSHAK
United Kingdom
7 days using the app
Trakow replied May 11, 2023

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

January 9, 2023

very recommend! I'm happy with this apps. Support is helpful, easy to use. Got good support from them

Customizeaf™
United States
5 months using the app
Trakow replied January 9, 2023

You're amazing for your affirmation🥰🥰🥰! Thank you for your kind words - our support team truly appreciates when users like you have a great experience with Order Tracking 🙏🏻😊🙏🏻😊🙏🏻😊 .

June 11, 2021

Free app does all the work. Support was really great too, they solved my problem and helped me integrate it.

Cation Clothing
India
About 24 hours using the app
April 5, 2022

Super easy to install. The customized page is a very nice feature. When I had a question Tracy was very helpful.

WhatNaturalsLove.com
United States
2 days using the app
Trakow replied April 5, 2022

Wowowwww you’re so niceeee ! Thanks for your amazing review 🤗 🥰 Hope for nothing but your business’s growth 🔥🚀
Cheers from Tracy 🥰

April 13, 2026

Great service

Direct2Customer
United Kingdom
3 days using the app
Trakow replied June 3, 2026

Thank you so much for your kind feedback on Synctrack AI Order Tracking app 😊 We're delighted to hear you had a great service experience with our team. Your support means a lot to us and motivates us to keep providing reliable solutions and helpful assistance for merchants every day 🚀💙

November 29, 2023

I am extremely pleased with the customer service experience of this app! No matter what issue I encountered, their team always responded with outstanding professionalism and impressively patient assistance.

What impressed me the most is the swift resolution of issues. I've faced some technical challenges, but each time, the problems were resolved in a short period. Their technical support team is not only efficient but also friendly, always willing to help me tackle any concerns.

This kind of professional, efficient, and friendly customer service instills in me a stronger confidence in using this app. Thanks to your outstanding team for providing such excellent support and service to users!

FallSweet
China
Over 1 year using the app
Trakow replied December 1, 2023

We're beyond thrilled to hear about your extremely positive customer service experience with our app! 🌟😊 It's fantastic to know that our team has consistently demonstrated outstanding professionalism and provided impressively patient assistance, no matter the issue you encountered. We take pride in delivering swift resolutions to technical challenges, ensuring a smooth experience for our users. If you have any further questions or need assistance, please don't hesitate to reach out. We'll be here to support you every step of the way! 👍🤗