Synctrack AI Order Tracking
Meets our highest standards for performance, design, and integration. Learn moreOpens in new window
Reviews (95)
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Been looking for a tracking app for awhile. Omega is just spot on! Great and fast support, and also very generous 150 tracking quota on free plan! I recommend this app strongly!
Hi Reyrr Athletics,
Thank you so much for your review. We are happy that you had a great experience with our app and customer service. Our team is always here to solve any of your problems. Please feel free to contact us again if you need more help. Have a good day!
Kaylee - Omega Team
Fast customer support (Stella) and the functionalities are about the same as other tracking apps. This app also allows access to all my team members at 1 price, not charged by user count.
Hi Super Kitty Cats,
Thank you for taking the time to provide a rating and your compliment to Stella!
Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
If you need our help in any case, we are available here to help you.
Hope your day is as awesome as you!
Kaylee - Omega Team
The team support is incredible, I place a lot of expectation in this application but I feel that it has a very big potential and will stick perfectly to my expectations, application to test right now!
Hi VNDS Kicks,
Thank you so much for the review! I’m glad to hear that you’re enjoying your experience with our app. We are committed to providing outstanding service for the customer and it’s great to know that we’re meeting this goal.
Thank you again for taking the time to share your feedback with us – it’s always appreciated.
Best regards,
Kaylee - Omega Team
I've just downloaded and installed this app, and had a few questions. Rosie dealt with all my questions with exceptional attention to detail. I can't recommend her enough. The app is looking very promising!
Thank you so much for taking the time to leave an excellent rating. We really appreciate your business. Please let us know what we can do for you in the future.
The app is extremely useful and easy to use, can be customized according to each store, can add notifications in the tracking page,
loads fast and clear,
Enthusiastic support, edit as you like
One word: Great
Just started using this to replace Shopify email notifications and our courier aggregator's tracking - was simple to to set up - and the responsive siupport team helped me fix some issued caused by our courier app. Great app - would recommend,.
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so thankful for customers like you, and we greatly appreciate you using our app 🥰 If you need further assistance along the way, please don't hesitate to let us know. Here at Omega, keeping our customers happy is our number one priority. 🍻
Great app, The UX is on point, the price is much cheaper than the competition and the customer support team is really reactive, I had issue with the setup of the app and they managed to solve out everything in no time. I highly recommend this app to anyone
Hi Le Createur des housses
Thank you for taking the time to share this positive rating! We will make sure to share this with the store team to let them know to keep up the amazing work. Feel free to contact us if you have any questions.
All the best!
Kaylee - Omega Team
Malak is amazing ! She helped me to solve my problems with app and between Gmail and them app ! She is soo kind, polite and ready to help and she is soo friendly ! I am more then satisfied with her and her support ! I highly recomend ! They have amazing support service !
Hi Stevvex,
Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review!
Feel free to contact our customer service team if you have any questions at all via live chat or email. We’re very grateful for customers like you and hope you stick with us for years to come!
Thanks again!
Kaylee - Omega team
Best customer service experience ever! Malak walked me through how to set up my email notification step by step. I'm the worst when it comes to backend configurations and she has no idea how much I appreciate her patience with me during the entire process. Great customer service is a Unicorn in today's saturated marketplace but Malak and Stella are shining stars. Thank you both!
Hi VacationGrabs
Thanks for taking the time to leave us feedback! We really appreciate it. We are glad that you are happy with our app and customer support. Please feel free to contact us again if you need more help.
All the best,
Kaylee - Omega Team
Unfortunately the app does not integrate with Australia Post, so the tracking does not update to show delivery information etc (not sure if this is a temporary or permanent issue, but seeing as 100% of my deliveries are to Australia it doesn't make sense for me to use the app). Also some other issues (e.g. "unsupported carrier" message). Support were fairly helpful, but too many issues for me to persevere.
Hello Lulu Babe,
Thanks for taking the time to let us know your issue and on behalf of the team, I'm sorry for the negative experience you had.
Regarding Australia post issue, it's just a temporary issue and our team are trying our best to reconnect with API from AU post carrier soonest as it takes time to connect with them.
I deeply understand the matter really affects your business since 100% your customer are Australia. For sure working on reintegrating with Australia post will be on top priority in our roadmap.
Please reach out to us via live chat or email at contact@omegatheme.com with any further comments or suggestions you wish to share.
Again, thank you for taking the time to review our app and I'm sorry again for any inconvenience caused.
Best regards,
Kaylee
