Synctrack AI Order Tracking
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Anna was a dream to have to guide me through setting up this app. I couldn't have doe it without her. She wend above and beyond to make sure that everything was in order for me, and even stuck around a few minutes after her shift was over to ensure I was taken care of before she left. I appreciate her knowledge and willing to go the extra mile rio make sure I was able to use the app as intended. Ty so much Anna Keep up the good work...Rythum H.
Rythum, thank you so much for this heartfelt message. 🙏
We’re absolutely thrilled to hear how much Anna’s support meant to you. Going above and beyond and even staying a little past her shift to make sure you were fully taken care of, truly reflects the dedication and care we strive for.
Your appreciation of her knowledge and willingness to go the extra mile will mean the world to her. We’ll be sure she sees this, it will definitely make her day. 💛
Thank you again for your kind words and trust. We’re always here whenever you need us! 🚀
Very good customer support and it is very easy to work with and use.
Thank you for your kind feedback 😊
We are glad to hear that Synctrack AI Order Tracking is easy to use and that you had a very good support experience 💙✨
If you ever need anything else, we are always here to help 🤝🚀
Tracking works fine, but the app is missing a pretty basic feature. It doesn't transmit the delivery status to Shopify, which makes no sense since the app already has that info. I reached out to support, and they said, "it's not part of our app's scope" and refused to implement it. That's disappointing since this is a standard feature for any tracking app.
Hi there,
Thank you for taking the time to share your feedback. We’re sorry to hear that our app didn’t meet your expectations and understand how important it is for you to have delivery status updates transmitted to Shopify. However, our app is designed specifically to display a tracking page on your store for your customers and to show order tracking statuses within our app. It’s not intended to sync delivery statuses to the Shopify Admin.
While this feature is not currently part of our app’s scope, we truly appreciate your suggestion and will pass it along to our development team to check further. We’re always looking for ways to improve and provide the best experience for our users.
If there’s anything else we can assist you with or if you have further feedback, please don’t hesitate to reach out to our support team. We value your input and hope to have the opportunity to better serve you in the future.
Best regards,
Kaylee from Synctrack team
Joyce and her team helped me with my tracking page to customize it how I needed to. I have multiple suppliers shipping out items for a single order at different times, and customers were constantly asking me where certain parts of their order were, because some items arrive before others, and my previous tracking page only showed one tracking link.
This is the only tracking app that I know of that can handle showing ALL of the different tracking links and transit details on one page. Thank you Omega team!
Thank you for your review! 🌟 We're glad to hear that Joyce and our team were able to customize your tracking page to display multiple tracking links for different suppliers 📦🚚🗺️. We appreciate your recognition of our app's unique capability. If you have any further questions or need assistance, please don't hesitate to reach out. Thank you again for your feedback! 🌟🙌
their AI chatbot is absolutely amazing, will edit all the features you need instantly, from font to padding etc
Thank you so much for your awesome review! 😊
We’re thrilled to hear that you’re enjoying the AI chatbot and how quickly it helps customize everything — from fonts to spacing and more. That’s exactly the kind of smooth and flexible experience we aim to deliver!
If you ever need anything else or want to explore more features, we’re always here to help 🚀
Very great customer service
Thank you so much for the kind words 🙌
We’re really glad you had a great experience with our customer service. That means a lot to our team.
If you ever need anything else, we’re always here to help 🚀
The customer service representative was very helpful and kind.
Thank you so much for your kind feedback on Synctrack AI Order Tracking app 😊 We're delighted to hear our customer service representative could provide helpful and kind support for you. Creating a smooth and positive experience for our merchants is always our goal, so your words truly mean a lot to our team 💙🚀
Best, I have been using this sync the beginning and will continue to support them. Tra My was fantastic and efficient! Thank you again.
That’s wonderful to hear — thank you for your continued support! 😊
We’re really happy to know that Synctrack AI Order Tracking app has been reliable for you from the very beginning and that you plan to keep using it. Long-term trust like this means a lot to our team.
A big thank-you as well for the shout-out to Tra My — her efficiency and dedication truly make a difference 💙 We appreciate you choosing Synctrack AI Order Tracking app and supporting us along the way! 🚀
tracy is a amazing helper and she guided me to setup the entire app
Thank you so much for your feedback 😊
We’re really happy to hear that Tracy guided you through setting up the entire Synctrack AI Order Tracking app and provided such amazing help. Making sure merchants feel confident and fully supported during setup is something we truly care about 📦✨
Your kind words mean a lot to Tracy and our whole team. If you ever need further assistance or want to explore more features of Synctrack AI Order Tracking app, please feel free to reach out anytime. We’re always here to help 🚀💙
Great Customer support, Also great tracking app The support team helped me customize the tracking page.
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Omega - Order Tracking
app. We look forward to serving you for many years to come!
