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Reveal is a platform that provides the missing data link that focuses on customer retention. While other platforms push you on Acquisition. Reveal gives you the insights and tools to work on Customer Retention. Which is a necessary component for any sustainable Ecommerce business. To get the most out of this tool I recommend completing their Customer Value Optimisation course. Combining these tools will help you on your quest to build a solid ecommerce brand
Thank you so much for your positive input and for reminding our CVO Academy and Customer Value Optimization course! For an eCommerce to work well and grow, you need a healthy balance between customer retention and acquisition, which Reveal surely provides.
We just completed our product tour with Teodor and have already gained tremendous insight into our customer base. I've been looking for an app with this type of deep data capabilities for years. We look forward to using the data and analysis generated by this app to transform our marketing and pricing strategies and hopefully drive a meaningful increase in sales in the short-term. I will be sure to update this as we continue our work with Reveal in the coming weeks/months
Oh my gosh - Reveal is our first official introduction to understanding customer segmentation in regards to customer retention. And they were SO helpful during the product call to understand their very detailed dashboard. Reveal offers so many different reports and charts to break down customer value and customer behavior. As we start to build our remarketing strategy Reveal's tools will be so useful for making sure we're sending the right messages to the right customers.
Reveal is a must-have for any ecommerce store seeking success. In just one day, we've learned invaluable information about customers that will allow us to more effectively and efficiently choose who we market to, how we market to them, and which we can expect to provide the most value for our brand. The service is beyond exceptional and Teodor explained the app's functionality as pertaining to our site in a clear, concise manner which was tailored to our specific clientele.
I love this app. At first, I was skeptical and honestly didn't expect much but I was blown away. The free version gives any starting business all the info they need to scale and help understand your customer's habits. The real benefit was when I hopped on a call with Oana who walked me through the entire platform and the additional benefits that it offers. She recorded the call and sent me the video file.. it was a lot of info but all worth it! Before you scale any product use Reveal first and make sure. The numbers don't lie!
Thank you so much for your review! The numbers surely don't lie and the benefits you get from Reveal can be felt in the long run. Our team is ready to give a hand so you can understand your customers and thus manage to scale your business. That's the secret. Care for your customers and they will care for you!
I rarely write app reviews but Reveal RFM is a definite 5-star app. Having sold on Shopify for the past 5 years, Reveal is one of the first apps that really allows us to see all of our customers from our start to today. It easily segments them based on RFM (Recency, Frequency, Monetary Value) which allows us to target specific customer segments with tailored outreach/campaigns/content that fits their purchasing behavior. Incredibly helpful if you need to balance your efforts with new customers and returning customers - a must have app.
If you are looking for a way to learn about your current customer base and grow your existing customers. Reveal is the app for you. They break out your customer segments into fun categories that make it easier for your team to understand who is an ex-lover and someone who is about to breakup with your brand. There are so many great tools you can use not to mention the amazing team they have. They want you to succeed and grow your existing customer base. Why waste more money on acquisition costs when you can grow revenue with existing customers.
Thank you so much for your positive input! "Why waste more money on acquisition costs when you can grow revenue with existing customers" - that is something we completely agree with, but let's not forget about the ratio between CLV and CAC, right? Real business growth happens when you get the best mix.
I am new to the app but Reveal appears to aggregate a wealth of useful data to better understand your customer lifetime value and segment your customers from least to most loyal. This should allow you to double-down on efforts to find new customers who match your most loyal ones and to fix holes in your customer experience to improve retention. The founders of Omniconvert have a wealth of experience and insight, as well as a suite of products that appear to work together to improve messaging and customer experience from a data-driven perspective.
This app is great for seeing the potential that your business has for returning customers. It helps a lot with segmenting audiences to understand your customers better. I was also very lucky to be able to talk to the head of product marketing, Juliana. She reached out for a call as soon as we installed the app and gave me some great insight into the business, not only that but she gave me some amazing ideas for what we can do to grow the business moving forward,
Overall I'm so happy to have downloaded this app,
Thank you so much to Juliana and the rest of the Reveal team,
Faisal
For an app focusing on helping merchants to have better customer retention and lifetime value, REVEAL has done a really good job in terms of onboarding people. The team at REVEAL was really kind and helpful in terms of helping merchants navigating around their app. If you haven't tried this app, I suggest you giving it a try. At the very least you will understand the big picture of what your customer segmentation is looking like. I also like the fact that OmniConvert has a lot of helpful articles helping you understand what RFM analysis, what constitutes as qualitative analysis. With the RFM segmentation we were able to find out who our Ideal customer profiles were. With that information, we launched a phone survey campaign right away. It was a huge success. Not only did our avid customers felt closer to us as a brand, but also we learned a great deal about other pain points our customers were going through with our products. With the Klaviyo integration, it was easy to set up email campaigns specifically for different groups of customers. Customer Life Value is a long game and should be something every business should strive for. With the help of REVEAL I would argue it makes your strategy and execution a whole lot easier. I would recommend the app.
Thank you so much for your positive review and input! This is a clear good practice of what a business can achieve by using customer segmentation: successful phone and email campaigns that will bring your customers closer to the heart of the business. The beginning of the CLV optimization journey is probably the most exciting part and it should give you the boost to keep going because even better results are coming.