Reviews (3,200)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.

May 27, 2026

Great customer experience. Spoke to Isabelle who helped me out with more than one query. Nice job. *****

SmashHarry Store
United Kingdom
9 days using the app
Omnisend replied May 28, 2026

Isabelle will love hearing this! Glad she could tackle everything you needed in one go. That's exactly the kind of support experience we want every customer to have.

May 27, 2026

Just started using Omnisend and I'm already a fan!

The setup was incredibly easy — I was up and running within minutes. And the Shopify integration? Seamless. A few clicks and everything was connected and ready to go. No complicated configurations, no frustration.

If you're looking for an email and SMS marketing platform that's efficient and actually easy to use, Omnisend is it. 5/5

Bryo Beauty
United States
About 2 hours using the app
Omnisend replied May 28, 2026

Welcome to Omnisend! That kind of first impression is exactly what we aim for. Easy setup and a smooth Shopify connection means you can focus on what actually matters - sending campaigns that drive results. Really glad it landed that way for you, and that you're already seeing why so many ecommerce brands stick with Omnisend.

July 13, 2026

c'est une folie d'harceler les gens par appel, sms et plusieurs mails juste parce qu'on supprime votre application. ça ne donne pas du tout envie de revenir !

Agathe Templates
France
Over 1 year using the app
Omnisend replied July 15, 2026

Thank you for sharing your feedback. We completely understand how receiving outreach at the wrong moment can feel intrusive, and we're sorry the experience left that impression.

To clarify: the communications you received weren't triggered by uninstalling our app. The timing was coincidental. Your account had been on our free plan for some time, and you were included in a routine campaign we run for free-plan users who haven't yet had a chance to connect with our team. The campaign itself involved a small number of touchpoints across a few days.

That said, we hear you. We've made sure you're unsubscribed from any future outreach, so you won't hear from us again unless you choose to reach back out.

We appreciate you bringing this to our attention, and should you ever want to give Omnisend another go, we'd genuinely love the chance to make it right.

June 27, 2026

Very helpful team thank you :)

GLITCH
Australia
About 1 month using the app
May 20, 2026

Help is always at the tip of my fingers on Omnisend. None of my questions are dumb and it's like having a personal tutor along side! I appreciate the support and the speed of answers.

LKC Creates
United States
6 months using the app
Omnisend replied May 21, 2026

No such thing as a dumb question here, and it's great that's come through in your experience. Fast, reliable support is something we take seriously, and it's rewarding to hear it's making a difference for you.

June 21, 2026

Easy to use, works well for everything I need.

Valour Apparel
South Africa
Over 1 year using the app
Omnisend replied June 22, 2026

Simple and effective, that's the goal! Omnisend's AI marketing tool is designed to handle the heavy lifting without the complexity. Glad it's working well for your business.

June 19, 2026

I love Omnisend, Great Tool for improving sales. The support is supportive so I feel confident with this app.

BioAcuatica
United States
2 months using the app
Omnisend replied June 22, 2026

Love to hear this, thank you! Feeling confident with the tools you rely on is something we take seriously, and our support team works hard to earn that. Omnisend's AI marketing platform is built to drive real sales improvement, and it's great to see it delivering for you.

October 3, 2026

Facil de usar, buenas herramientas

Apuski
Colombia
About 1 month using the app
Omnisend replied October 5, 2026

¡Muchas gracias! Easy-to-use tools that actually deliver results - that's exactly what we aim for. Hope it keeps supporting your store's growth every step of the way.

September 18, 2026

Para mi la mejor app de mailing disponible

CASA BLOOM BARCELONA
Spain
Over 1 year using the app
Omnisend replied September 21, 2026

¡Muchas gracias! That kind of confidence means a lot to us. Omnisend's email and SMS automation is built to help ecommerce brands get real results, and knowing it's your go-to keeps us motivated to keep delivering.

June 15, 2026

Helped me solve my problem.

Aqua Coat
United States
Over 6 years using the app
Omnisend replied June 16, 2026

Happy we could get that resolved for you! Less time troubleshooting means more energy on the things that actually drive your business forward.