Reviews (3,198)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.
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Generally easy to use / mostly intuitive. Like all apps, there are some limitations. Customer service is usually relatively fast, which is appreciated when challenges arise. Most recent round of support was with Isabelle and she helped me solve things pretty fast.
Fast support when you need it most really does make a difference, so glad that came through for you! Easy to use day-to-day and reliable help when challenges pop up - that's the experience we aim for. Thanks for the honest feedback. Four stars is a great start - we're committed to closing that gap and earning your full confidence.
THIS IS SUCH AN EFFICIENT APPLICATION FOR SENDING CAMPAIGNS! I HIGHLY RECOMMEND IT!
Highly recommend and all caps - we'll take it! Knowing Omnisend makes campaign sending genuinely efficient is exactly the kind of feedback that keeps us going.
Best app ever
"Best app ever" is a bold claim and we'll take it! Helping ecommerce stores run smarter AI-powered marketing without the complexity is exactly what we're here for. Thanks for the kind words.
They offer an excellent servce and the help is excellent
Really glad the support experience has been excellent for you - that's exactly what we aim for. Thanks for taking the time to share this, it means a lot to our team!
Johnny was AMAZING AND PATIENT!!!!!!!He helped me through every step. Give him a Raise !!!!
We love hearing this about Johnny! Patient, thorough, and with you every step of the way is exactly the kind of support that makes a real difference. We'll make sure he knows you said so (and we'll pass along the raise request 😄).
Johnny was very responsive and helpful. He replied quickly, asked the right questions, and helped me troubleshoot the issue efficiently. Although the issue turned to be a syncing delay, his guidance helped me identify what was happening and confirm that everything was working correctly. Thank you for the excellent support.
Great support removes blockers fast, and that's exactly what our team is here for. With everything confirmed and running correctly, you can stop second-guessing the setup and put your full focus on scaling your store. Johnny took care of it the right way, and knowing it made a real difference for you makes it even better.
Customer service representative Pauline was attentive and responsible, providing detailed answers to my questions.
Really glad the support hit the mark - clear answers and real attentiveness go a long way. Thanks for sharing this, it's great motivation for the whole team to keep delivering at that level.
Great support!
So glad our team could deliver! Great support is something we genuinely care about. Thanks for taking the time to share that.
L'agent d'Omnisend est patient, capable de résoudre les probléme et de donner des Bon Conseils
Merci beaucoup pour ce retour ! Knowing our support team made a real difference with clear guidance and effective solutions is exactly what we strive for. We're glad you had such a positive experience.
So easy to use, the chatbot is very helpful.
