Reviews (3,200)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.
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So far so good, easy to use and very useful
Love hearing that! Easy and useful is exactly the balance we aim for. Looking forward to delivering more as you explore Omnisend further!
Johnny in customer service was fantastic at helping me. :) Great app
Really happy our support team made a great impression alongside the platform itself. Knowing both are hitting the mark is exactly what we're here for.
Platform looks promising but its a mess so far... They are charging us 10K more contacts then Klaviyo was. Support is not helpful and super slow to respond. Very bad experience so far.
Thank you for sharing your feedback. We're sorry your onboarding experience didn't start the way it should have.
After reviewing your account, we found the contact count difference came from how the Klaviyo migration worked. The Klaviyo Data Import Tool brought over all contacts, including those with "never subscribed" status in Klaviyo. In Omnisend, those become non-subscribers, and since they're eligible to receive transactional and behavioral automations, they count toward your billable total. That's why the number looked significantly higher compared to what Klaviyo was charging.
We're glad our team was able to clear this up and move your account to a fixed tier based on your actual subscriber count, which should feel much more in line with what you were expecting.
We genuinely want to make sure you get the most out of Omnisend, and we're just one message away whenever you need us.
Omnisend's BOT Assistant explains everything for me. The BOT Assistant helps me everytime I have issues with anything.
Intuitive enough and plenty of instruction if needed. A plentitude of features that cann drive real results. Wish we had signed up sooner. Ideal for the smaller, upscaling business without becoming overwhelming (like Klavyio).
Thanks for sharing this! We built Omnisend to be powerful without the overwhelm, especially as businesses scale. It's great to hear the features are driving real results for you and that the balance feels right. Glad you're with us now!
Wonderful support as we setup Omnisend and figure out all the things!
There's a lot to figure out at the start, and we're happy our support team has made that process easier. Once everything clicks into place, Omnisend really starts working hard for your business.
Je débute avec Omnisend, j'ai eu un souci technique. Le service technique (via le chatbot) a été réactif et surtout a trouvé la solution a mon problème qui n'était pas simple. Encore merci !
Merci pour votre message ! It means a lot to hear the support team came through on something that wasn't straightforward. You're in good hands as you get started, and we're rooting for your success with Omnisend.
Very easy to use! That is all that matters. : )
That's honestly the goal. Simple, effective tools that let you run your email and SMS campaigns without the friction. Really glad it's landing that way for you!
I switched to omnisend from a different platform and I have loved it! It's so much easier for me to use and the price tier is great for my small business. I've recommended it to all of my friends with small businesses.
Thanks for the recommendation and for trusting us with your marketing! It's great to hear the switch has made things easier and that the pricing works well for your business. We're here to support your continued success.
Still learning, but enjoying the features
That's a great place to be! The more you explore, the more you'll find features that fit your workflow and help drive real results. We're glad you're enjoying it so far.
