Reviews (3,197)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.

September 26, 2026

I am excited to use them for my Art shop and to expand my community with them!

Xelestina Art Shop
Philippines
About 2 months using the app
Omnisend replied September 28, 2026

That enthusiasm is the perfect starting point! Building a loyal community around your art shop takes consistent, meaningful communication, and that's exactly where Omnisend shines. Wishing you a strong start and plenty of momentum ahead.

September 22, 2026

Helpful support team

LavocDerma
Australia
9 days using the app
Omnisend replied September 23, 2026

Glad our team could make a difference! Knowing you felt supported means a lot to us. We're always here to keep things running smoothly for your store.

June 22, 2026

LOVE Omnisend - as a multiple business owner & consultant to ecom brands it's my go to every time. The pricing is insanely reasonable, the functionality is fabulous & if I've ever been stuck the support team are prompt & know what they're doing. Love using this system over all other email marketing platforms. Highly recommend.

Gold Coast Billboards
Australia
7 days using the app
Omnisend replied June 23, 2026

This genuinely means a lot, especially coming from someone who works across multiple businesses and brands. Knowing Omnisend is your go-to for email marketing every time, and that the pricing, functionality, and support all deliver, is exactly what we aim for. We'll keep making sure it stays that way.

September 9, 2026

Great support. Excellent product. Easy to use and better price value compared to others.

HealFast Skincare
United States
4 months using the app
Omnisend replied September 10, 2026

Hearing that the experience has been solid across the board - support, usability, and pricing is really rewarding. We work hard to make sure every part of it feels worth it. Looking forward to helping you get even more out of Omnisend!

August 31, 2026

Really intuitive and the native shopify integration is fab

Snug Haven Homeware
United Kingdom
About 7 hours using the app
Omnisend replied September 1, 2026

Shopify integration being seamless makes such a difference when you're running a store day-to-day. Really glad it's clicking for you, and that the platform feels intuitive from the start. That ease is exactly what helps our users turn their email and SMS campaigns into real results.

June 19, 2026

Omnisend is brilliant - so user friendly, easy to use and if any problems their customer service is so quick and sorts out the problems immediately! This Email marketing platform has been a game changer for my Shopify store

ZWKA Accessories
United Kingdom
11 months using the app
Omnisend replied June 22, 2026

This really means a lot, thank you! User-friendliness is something we care deeply about, and fast, effective support is a big part of that promise. Knowing Omnisend's AI marketing tools have been a game changer for your Shopify store is exactly the result we work toward.

August 25, 2026

Easy to use !

Piel
France
5 months using the app
Omnisend replied August 28, 2026

Glad it feels that way! Keeping things simple is something we care a lot about at Omnisend. Thanks for taking the time to share that!

August 22, 2026

You are a good app for marketing & SMS!

B&B DRINK
United States
6 months using the app
Omnisend replied August 28, 2026

Really appreciate that! Email and SMS working together in one place is exactly what Omnisend is built for. Glad it's making a difference for your store!

August 22, 2026

Loved the AI intelligence of omnisend, Was worth every penny.

Unravel Perfumery
India
2 months using the app
Omnisend replied August 28, 2026

Really happy the AI features are hitting the mark for you! We put a lot into making them genuinely useful, not just impressive on paper. Thanks for the kind words and for trusting Omnisend with your marketing.

June 17, 2026

Johnny in customer service was fantastic at helping me. :) Great app

Willow+Wicker
Canada
9 months using the app
Omnisend replied June 18, 2026

Really happy our support team made a great impression alongside the platform itself. Knowing both are hitting the mark is exactly what we're here for.