Reviews (3,197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.
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Absolutes Must-Have für jeden Shopify-Store – hocheffizient und intuitiv!
Als Betreiber eines spezialisierten Online-Shops habe ich nach einer E-Mail-Marketing-Lösung gesucht, die nicht nur mächtig ist, sondern sich auch nahtlos und unkompliziert in Shopify integrieren lässt. Mit Omnisend habe ich genau das gefunden – und meine Erwartungen wurden sogar noch übertroffen.
Die Integration läuft absolut reibungslos. Das Erstellen von Newslettern und automatisierten Flows (wie Warenkorb-Abbrechern oder Willkommens-Serien) ist extrem intuitiv und spart im Alltag unglaublich viel Zeit. Besonders die Performance der Kampagnen-Booster und die Segmentierungsmöglichkeiten haben unseren Umsatz spürbar angekurbelt.
Für mich ist Omnisend aus Überzeugung ein erstklassiges Programm, das ich jedem Shopify-Händler ohne Einschränkung empfehlen kann. Fünf wohlverdiente Sterne!
Vielen Dank für diese ausführliche Bewertung! Hearing that the Shopify integration, automated flows, and segmentation have had a real impact on your revenue is exactly the kind of result we build for. Knowing Omnisend fits naturally into your day-to-day and saves you time on top of that makes this review mean even more. Thanks for the thorough feedback and the strong recommendation to other Shopify merchants!
Worst support ever, Isabelle is the worst support. I was trying to configure the DNS, and i she is replying after 30 minutes, can't offer proper support to their clients. It's sad.
Thank you for sharing your experience. We're sorry the response times during this interaction didn't meet your expectations - we completely understand how frustrating that can be when you're in the middle of a technical issue.
On the day you reached out, our team was handling an unusually high volume of conversations, which caused delays beyond our typical response time. DNS configuration reviews can also take a bit more time than usual, as our team needs to carefully assess the full setup before suggesting any changes - getting it wrong can cause bigger issues down the line. We realize that context doesn't make the wait feel any shorter, and we're sorry it left you feeling unsupported.
We're glad you managed to get things sorted, and our team also followed up directly to make sure nothing was left unresolved. This interaction has been noted internally, and we're always working to improve how we handle peak periods so delays like this are minimized.
Whenever you need us, we're just a message away - and we're committed to earning your trust back through every interaction, because your success truly matters to us.
easy to use and created a discount campaign for our shop in seconds
Seconds to launch a discount campaign is a win we love to hear about. Thanks for sharing, and hope it's bringing in exactly the results you were after!
easy to use
That's exactly what we aim for! Keeping things simple so you can focus on what actually drives results. Really glad Omnisend feels that way for you!
Omnisend may seem simple on the surface, but it hasn’t been. They helped me migrate over from Yotpo, and I had only recently started sending SMS campaigns when my account was suspended due to a high number of unsubscribes. Honestly, that was fine with me because I needed to clean up my contact list anyway. Now, however, I’m being put through a long process just to reactivate the account.
On top of that, customer support has been very slow to respond throughout the process, which has made resolving the issue even more frustrating.
At this point, I’m already looking for a new provider, and I’d recommend choosing carefully when selecting an SMS and email marketing platform.
Thank you for sharing your experience. Migrating platforms and then running into a suspension shortly after is genuinely disruptive, and we understand why this has been frustrating.
When a high volume of unsubscribes occurs in a short window, our systems flag it automatically. This is in place to protect sender reputation and deliverability for all users on the platform, since unchecked sending patterns can cause lasting damage to a domain. Even when the intent is legitimate, like cleaning up a list post-migration, the review process still needs to run its course to make sure everything checks out.
We hear that it felt slow and heavier than expected, and we appreciate your being direct about it.
A member of our senior support team has already reached out to you directly to help move things forward. We'd genuinely welcome the opportunity to turn this experience around.
Thiago helped me with my specific situation. I consider myself tech friendly but Omnisend can be quite intimidating with all its features. Thiago broke down exactly what I needed and I succeeded. I hope this shows whoever that Thiago is a great tech/rep
This is the was platform ever.I was supposed to be migrated yopto ,submitted a form for two weeks and only for one of there rep casually reached out after several email saying they dont have access to yopto agasin.Thank God i already downloaded my contacts.now to get set up nobody is ready to help except talking to robot that will not get my number verify for weeks.i really miss smsbump
Thank you for taking the time to share your experience. We know how much trust it takes to move your business to a new platform, and we're truly sorry the process didn't go as expected.
When you submitted your migration request, our team began working on it in good faith. Unfortunately, Yotpo unexpectedly shut down operations on June 20th, cutting off access to their platform entirely and making it impossible to complete the migration. This caught us off guard, too, and we understand how disappointing that must have felt after already waiting.
We also recognize that the communication around this situation could have been handled better, and we'll make sure that's reflected going forward.
Your contacts are already in Omnisend, and our team is right there with you every step of the way. Getting you fully set up is the priority, and we're not going anywhere until that's done.
Nice work!
Appreciate you saying that! We put a lot of care into making AI-powered ecommerce marketing feel simple and effective. Glad it's showing up for you.
Best email & sms app.
That means a lot! Omnisend is built to make email and SMS work together seamlessly, so ecommerce brands can automate smarter and focus on what drives real results. Glad it's hitting the mark for you.
I am excited to use them for my Art shop and to expand my community with them!
That enthusiasm is the perfect starting point! Building a loyal community around your art shop takes consistent, meaningful communication, and that's exactly where Omnisend shines. Wishing you a strong start and plenty of momentum ahead.
