Reviews (3,196)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.
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Sanya was a great help! Best email marketing platform out there.
Beran was very helpful and patient. I wish all interactions with IT-script help were like this. A pleasure.
It means a lot to hear our support team made such a positive impression. That's exactly the experience we want every customer to have. Thanks so much for sharing it!
So much easier to use that Mail Chimp, Shopify Email or Klavyo!!
That kind of comparison really means something — Mailchimp, Shopify Email, and Klaviyo are all well-known tools, so hearing Omnisend stands out on ease of use is great to know. We've put a lot of work into keeping things straightforward without cutting corners on what actually drives results. Thanks for sharing this!
more user friendly and less complex than klaviyo
Complexity gets in the way of results, and we've always believed marketing tools should work for you, not the other way around. Really glad that experience came through. Thanks for sharing!
Can someone get back to us? we are registering and putting the correct verification code and it still loops us back. tried at different times, different browsers.
This review is solely about their Gym Membership business model. You are unable to downgrade your subscription unless you contact their live chat, which takes a while and is meant to deter you from downgrading and to keep your subscription. Omnisend wants you to speak with a retention representative, which shows they do not care about the user, only about receiving subscription dues.
Thank you for sharing your experience. We hear you, and we understand where you're coming from.
To clarify: downgrading to the Free plan doesn't require going through a retention representative. It can be done directly in your account under Store Settings > Pricing and Usage > Cancel. When the chat routes you to our team first, it's because we genuinely want to understand the reason behind the change, so we can improve and make sure you're on the right plan for your needs. It wasn't meant to create barriers, but we completely understand how it felt that way, and that's fair feedback we'll take seriously.
Our support team also offered to handle the downgrade for you directly in the chat, and we're glad they were able to step in quickly.
We appreciate you raising this. Making plan changes simple and accessible matters to us, and your perspective helps us look at where the experience can be clearer. If there's anything else you need, we're here.
New to Omnisend, enjoying it so far. I have had some issues and Johnny and Emna were a great help!
Thiago was such great help, payment process was quick and easy.
Glad our team could make the payment process smooth for you! Quick and easy is exactly how it should be. Thanks for taking the time to share this!
So much more user friendly compared to Klaviyo.
Easier to use means more time actually running your store, so glad that difference came through. Omnisend is built to keep things straightforward without cutting corners on what ecommerce brands actually need. Appreciate you sharing the comparison!
Absolutes Must-Have für jeden Shopify-Store – hocheffizient und intuitiv!
Als Betreiber eines spezialisierten Online-Shops habe ich nach einer E-Mail-Marketing-Lösung gesucht, die nicht nur mächtig ist, sondern sich auch nahtlos und unkompliziert in Shopify integrieren lässt. Mit Omnisend habe ich genau das gefunden – und meine Erwartungen wurden sogar noch übertroffen.
Die Integration läuft absolut reibungslos. Das Erstellen von Newslettern und automatisierten Flows (wie Warenkorb-Abbrechern oder Willkommens-Serien) ist extrem intuitiv und spart im Alltag unglaublich viel Zeit. Besonders die Performance der Kampagnen-Booster und die Segmentierungsmöglichkeiten haben unseren Umsatz spürbar angekurbelt.
Für mich ist Omnisend aus Überzeugung ein erstklassiges Programm, das ich jedem Shopify-Händler ohne Einschränkung empfehlen kann. Fünf wohlverdiente Sterne!
Vielen Dank für diese ausführliche Bewertung! Hearing that the Shopify integration, automated flows, and segmentation have had a real impact on your revenue is exactly the kind of result we build for. Knowing Omnisend fits naturally into your day-to-day and saves you time on top of that makes this review mean even more. Thanks for the thorough feedback and the strong recommendation to other Shopify merchants!
