Reviews (3,197)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.

Edited May 6, 2019

I've used another provider for SIX years and always had little bugs and issues that were frustrating when building an EDM.
My first EDM has just gone out via Omnisend and building it was SUCH a pleasure - no issues, on point templates... easy...
I can't wait to see what the next few months bring!

Little & Loved
New Zealand
About 8 hours using the app
Omnisend replied May 8, 2019

Wow, such a pleasure to hear your experience is a lot better than the other provider you used. Our teams give out more than 100% every day to build the best product and to provide the best customer experience. If you ever have any questions or run into an issue, just drop Customer Support a message at support@omnisend.com, we work 24/7 to help our customers.

Edited May 6, 2019

I've just made a switch to Omnisend for better integration. I love it so much! Very user friendly & allows me to create beautiful emails for my customers :) Thank you!

AURABOTTLE.CO
Australia
2 days using the app
May 7, 2019

Making the switch from Mailchimp. Just created my first email in Omnisend and it was really easy and I'm very happy with the results. So far, so good!

Erin Fader Jewelry
United States
11 days using the app
May 7, 2019

Excellent and easy to use email marketing service and app. I have used Mailchimp and SendinBlue in the past and I like Omnisend better.

As a website developer I have installed Omnisend to all my clients and for my own boompositive.com store of course.

Highly recommend and I'm still on the free plan. But I'm sure their paid services work great as well. And I most likely change to paid plan in this summer! Good job!

Boom Positive
Finland
3 months using the app
Omnisend replied May 8, 2019

We are pleased to hear you are having a great experience. Thank you for trusting Omnisend and recommending us to others!
With the number of new and improved features, we are constantly releasing, you will definitely find even greater success on the paid plan.

Edited May 7, 2019

We just started using this app to replace MailChimp. It was pretty easy for me to import everything from MailChimp with their available guidance. In just one day we have our customer lists, our email sign-up forms & landing page, abandoned cart email and a a campaign for people who never opened their last few campaigns to come back and get a discount. The automated discount code feature is simply amazing. Integrates easily with shopify. Easy to build campaigns or emails.

Oberon Design
United States
1 day using the app
May 9, 2019

Great tool, great service! Needs some minor fixing on the mobile optimization side, but otherwise it is amazing.

FAÇON JACMIN
Belgium
7 days using the app
Edited May 9, 2019

Easy to use and very intuitive. This app has some nice features like the ability to "pick" products from your online store to add to your emails. Good alternative at a reasonable price.

Muscle Up Bars
United States
8 days using the app
May 9, 2019

I just switched to Omnisend from MailChimp. It was very easy to integrate with my store and to migrate over my contact list. I was also pleased with the ease of creating a campaign. The finished product looked very professional and directed traffic to specific products on my store very easily. So far I like the app.

Sugar Babies Children's Boutique
United States
1 day using the app
Edited May 10, 2019

Very nice email platform. However, they do not have an integration for multiple stores, which means you need more subscriptions if you have multiple stores.

www.iPhoneopladere.dk
Denmark
2 days using the app
May 11, 2019

First of all, why in the world have I not been using Omnisend all these years and settling for Mailchimp? I'm actually glad this issue happened with Mailchimp & Shopify where I had to find something new, and Omnisend is absolutely brilliant... everything is so well designed, it literally hands you everything on a silver platter, you just need to plug and play at that point! If you are looking for something new, simple, user friendly, and not too techy, then Omnisend is the answer!

8Twenty3 Boutique
United States
1 day using the app