Reviews (3,196)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.

April 21, 2019

The app is great, but it is SO expensive! It is based on your number of subscribers but knowing that your ATC emails are also counted in the total it brings the price up quickly!

Vagabond Life Shop
Canada
27 days using the app
Omnisend replied April 23, 2019

Happy you like using Omnisend!
So the price depends entirely on the number of contacts you communicate with and it is adjusted based on specific ranges (0-500; 501-1000, etc.) Considering the various features available on our app, such as welcoming and transactional emails, other automations, omnichannel availability, we still offer a very competitive price on the market. You can always check the pricing here: https://www.omnisend.com/pricing/

Edited July 22, 2020

I had a bit of trouble with my set up. The Omnisend team was quick to help and follow up. Their templates are very nice and look professional.

Adrisya
India
Over 1 year using the app
April 25, 2019

FIRST TIME USING THIS WAS A BREEZE. LOVE THE APP AND CANT WAIT TO MAKE MORE NICE EMAIL CAMPAIGNS! 100% WONDERFUL

CXC Beauty
United States
About 2 hours using the app
April 26, 2019

Migration from Mailchimp was a breeze. I had a little trouble getting the account set up but was quickly helped by customer support through chat. Highly recommended!

Trout Waters Fly & Tackle
Canada
1 day using the app
Edited April 28, 2019

I just switched from MailChimp. It was easy to do the switch and I sent out my first email. I hope it is all this easy! So far so good.

Calhoun Farm
United States
About 1 hour using the app
April 29, 2019

Best email app I've ever used. Switched from Mailchimp. Was easy to create and looks beautiful and professional. I hope I can figure out flows now. They have great customer support.

Bakers Sto N Go
United States
3 days using the app
April 30, 2019

The support is amazing! Changed from Mailchimp to Omnisend and never regretted abit! Even though it's pricier but it's really worth the money!

Sake Inn
Singapore
7 days using the app
May 3, 2019

I was able to create a Mother's Day email campaign (my first one), from start to finish, in less than 1 hour. Very intuitive process.

Best Face & Body
United States
About 24 hours using the app
May 3, 2019

After doing a bunch of research and trying several services. We recently switched our newsletter service to Omnisend. I have to say, I was bummed to leave mailchimp, but I'm now kind of obsessed (haha) with omnisend. Their interface is clean and intuitive and makes it super easy to implement the basic things we needed to have in place. So far I'm loving it + 100% recommend.

CW&T
United States
9 days using the app
May 6, 2019

Great service and fun and interesting designs... So many more options than my previous company!!!! SO much thought and consideration about my company and helping me grow.....

Benj
United States
6 days using the app