Omnisend Email Marketing & SMS

This app is amazing, far better than any other apps!This app is amazing, far better than any other apps!

Migrated from Mailchimp to Omnisend. Migration process was easy and was easy to set up ongoing automations as well as one off campaigns.

I just used this app to send my first e-mail campaign. Process is really easy and friendly. Great App.

Support staff are completely incompetent and unhelpful, it's impossible to speak to anyone from management or anyone with authority. Very expensive app with very cheap customer service. The app itself has bugs and there are 100% better and more reliable alternatives available. We had multiple email automation set up for many years with Omnisend, and we have been a loyal customer since 2018, with a premium subscription. All of a sudden, without any changes on our end, the automated emails completely stopped working. Thousands of emails with important information for customers literally just didn't send. We received no warning and no notification of this error. We had no idea there was a problem until one of our customers notified us that they didn't receive the email they were expecting. It turns out the app had not sent an email in 3 months! (The app charges us $240 a month). I escalated this issue with Omnisend and made it clear that I would like them to fix the problem, but I SPECIFICALLY said: "Make sure you don't accidentally send out thousands of emails from our account to customers who purchased 3 months ago, that will cause us a world of problems and confusion to our thousands of customers." 24hrs later, we start receiving hundreds of emails from customers complaining that they just received an email from us about the order they placed 3 months ago! We now need to extend the working hours of our staff to accommodate the influx of complaints we are receiving due to an error directly made by Omnisend. Omnisend doesn't seem to give a sh#t! They have made no apology for this mistake, they have not offered any refund for the 3 months of service they charge but we didn't receive, they have not offered anything and they have taken zero responsibility for their fault. What they did instead is try to blame me for the error and advice me on how I can avoid accidentally sending thousands of incorrect emails in the future! (I didn't send the emails, you did!) Omnisend did the ONE thing I specifically instructed them not to do, and charged me a lot of money for it. Now, I am trying to speak to management so the issue can be addressed properly, yet it's impossible to speak to anyone with any authority, only general support staff who can't do anything are available. If you are looking for an automated email service, I would advise against Omnisend. Their app is okay, but if you run into issues, the staff suck!

This app makes it super easy to create automated emails based on many different factors. Also makes it easy to create campaigns for all of your customers who signed up to receive updates/deals. Definitely worth it

I used this app to help me send email marketing for my dessert catering business, Treats2eat. It is very easy to use and works perfectly. I highly recommend it to anyone that has a Shopify store!

After watching a short video it only took minutes to import my list from Mail Chimp. I watched another short video and was able to easily segment my list and now in the process of creating a pop up which looks very simple. I was expecting a nightmare but its truly been a pleasurable experience. I don't usually write reviews especially this long! Guess what? As I was creating my pop up, Omnisend's pop up popped up and here I am taking my time to write a review. It works!

I used Omnisend to help build my email list and to stay in touch with my community. It seems like a great app so far.

I love this app. Very easy to work you don't need experiences with Email Marketing. I recommend it...

We have been using Mailchimp for 4 years but had to change so after looking at all the options Omnisend looked to be the best for our business. Once I got inside and built my first newsletter, wow, much better platform than Mailchimp for creating newsletters and the additional features for basically the same money we were paying Mailchimp sold me. Our open rate was higher on the first day, not sure why but I will take it, and I am waiting to see how the automatic re-send to those that didn't open the first will work but it has to net us something. That feature alone sold me but there is so much more to be happy about. Thank you Omnisend.