Reviews (3,197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
Feedback submitted
Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.
Refine
-
By rating
Awesome app.Created newsletter and it was a breeze. Best feature was being able to pick the products from my website easily.
Love the ease of using this app. the only downfall is automation, but thankfully Shopify still has its default automation email I can use for abandoned checkouts (one day I'll pay for the feature here!) Overall, its a nice email marketing tool and is quite simple to utilize!
Hey, glad you like Omnisend, thank you for this great feedback.
Just don't miss out on our automation feature, you can do more than just abandoned cart. Our package includes welcome email, birthday email, product or even browse abandonment and a lot of complex entry/exit based automation flows to target specific customer groups. More about automation here: https://www.omnisend.com/features/automation/
I have just used Omnisend for the first time to create a newsletter and I absolutely love it. Very simple and easy to use and understand. I have also set up some email responders and they were just as easy. Love it
I use this app to remind my clients about servicing and new products. It's easy to use once you have played with it for a while.
10 years with MailChimp, I didn't want to give it up but I kinda like this better + there's support
Very easy to work with. No HTML knowledge required. nice layouts and the mails are coming! Very important too.
I used this app to help me reach my customers via email campaigns. It did the job. I am still new at it but so far so good.
This is a good app. I finally learned how to use it (myself, indeed, despite that i needed help). But people at customers service chat should be much more knowledgeable. Seems like they don't know very well about all app functions and how they work.
Hi Daria, thank you for your valuable review. Apologies for not the best support experience, let us turn things around for you! We have reviewed your conversations and seems that you are struggling a little with the cross-sell automation. You are right, there is a way to have it function retrospectively, our team leader Katherine will reach out and guide you through.
Fantastic software at an amazing price, very highly recommended for growing business and established businesses alike.
We just trying to move over from mailchimp and sent out an email campaign that has not been sent to all our subscribers- there are way too many issues on this service!
Second issue was that the emails were going from them on our behalf and again not arriving into our subscriber database. There are some serious problems with this service.
DO NOT USE- BUYER BEWARE!!!
We are not happy that your first experience was not as expected. We can see that the teams have already signed a domain for you and made some changes to the IPs to improve the deliverability. More, Katherine from support will provide you more recommendations to ensure we find a permanent solution for you. We truly apologize for this situation and hope to turn things around for you asap.
