Reviews (3,197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.
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I just started using this app and so far it's been great! Pretty easy to create campaigns and automations. Interface is easy to use and they suggest helpful tips on email/website strategies. Really liking it so far!
Great. But expensive for initial starting business. Better to offer customize plan or email per $. Thanks
So far so good. Really like the ease of making a new campaign. Very intuitive. Still learning how to make segments and use them but I feel sure they will open up new opportunities for us. The only hiccup I've found so far is in using a new signup form. My hope was that I could use a sign-up form (for an event) to go directly into a particular segment (those people who will be attending the event) but that doesn't seem to be the case. Doesn't seem to work if the person has already signed up for something previously. I used my own email address to try and the new event signup form just said I was already on the list. When I went to my segments, it didn't show that I had signed up for the event at all. I guess it can't duplicate? I suppose I get why but sure did put a cramp in my main reason for choosing Omnisend (i.e. the signup options). Ah well. I guess I will have to figure out some manual work-around. Too bad too because that would be an incredibly useful function!
Thank you for such detailed feedback, we truly appreciate it! Actually, we think we found a workaround where you can tag the contacts that subscribe using your event form. The tag should also be added for the contacts that are already subscribed! Xenia from support is reaching out to you with a detailed guidelines on how to achieve this :)
I used it to create my first newsletter for my shop it was super easy and I loved how I could easily use my own photos and edit the newsletter to tailor it to my style.
I had an issue with the billing : i have added some subscribers (4500) to test the tool for a campaign and then i didn't deleted it. I was charged 60 usd / month for 3 months before realizing i didn't used the service i was paying for. The customer service helped me delete the old subscribers (that i no longer needed) and refunded me for the 3 months overpaid. The app is good for marketing automation.
Great App i would recommend to anyone who is looking for help with their marketing! Works a charm! Well Done Omnisend
This is got to be probably the world's most limited CRM software I have ever seen.
First, they do not have embedded forms, only pop ups and landing pages.
Second, you need to use an app called privy to create an embedded form.
Third, privy sends your contacts to a list, BUT SINCE THEY DECIDED TO FREAKING REMOVE " LISTS" , YOU CANNOT EVEN CREATE A CUSTOM LIST ANYMORE FOR YOUR CONTACTS!
4TH, they charge exactly like klaviyo for what? what functionality do you guys have that klaviyo does not have?
To summarize, they have a good interface design, and THAT IS ALL.
I wish I had never made the move from klaviyo to here, its worth sucking up the horrible design interface on klaviyo but at least enjoy all the functionality they have.
The limits on this app are embarrassing.
We are so sorry you experienced so many issues... You are right, since we moved from lists to smart segments, some of the 3rd party apps still have not updated their integrations. It took us time to hear out all our customer concerns, we have now thought of a temporary solution until the permanent fix is done. Xenia from support will reach out to you with the details.
Thank you for all the feedback, we will make sure our product team is aware of it, so we could make great improvements with forms. As for the pricing, scaling with Omnisend is cheaper than with Klaviyo and we offer omnichannel experience, which lets you communicate to your customers via Facebook messenger, Push notifications, Whatsapp and more!
First time user after changing from previous CRM. Really easy to use with great templates and amazing functions to better business
So far I am very pleased with Omnisend. It is very intuitive and easy to use. I love the ability to choose products from my store with the product picker so I can quickly promote them to my customers. The ability to segment customers by previous purchases etc. is also really useful.
Love how easy it is to use! Beautiful, professional emails created with exactly what I wanted. Thanks!
