Reviews (3,197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.
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Really cool app, very simple and useful ! And excellent connection with the shopify store… Go go go !
Outstanding customer service! Valerie was extremely helpful and answered all my questions! It's nice to see people haven't forgotten about that personal touch!
This was my first time using the app and I found it very easy to navigate and work with. I am hoping it gets me some new orders!
We moved from Mailchimp after the break-up with Shopify and it's been a pretty good transition. The support is excellent, they have a good team at Ominisend. The program is evolving also, reporting is not quite there yet but I think they will have that up before you know it. Hoping to see more great things as the partnerships grow.
STORE OWNERS MUST READ:
1- First off, I have no clue how they got all these positive reviews since the app is extremely frustrating to use.
2- Forget about drag and drop, is non existent in this app and you have to manually upload each image which is time consuming and tedious.
3- HORRIBLE customer service. They misinformed me because they have no clue of what they're talking about (I guess the reps are outsourced and not fully trained) so I couldn't fully email to my entire list and I paid for an upgrade and seems that all the emails ended up in everyone's spam folder.
4- When I emailed saying that I wanted to cancel they had a guy call me to convince me their app is the best out there and I should keep it and instead upgrade to their service where you have an account manager to help you which is extremely over priced.
5- The app is more over priced than every email marketing app in the app store and you have AN EMAIL LIMIT you can send monthly.
So overall TAKE YOUR BUSINESS ELSEWHERE, OMNISEND IS NOT WORTH IT!
Hi,
Let us apologize for the overall experience you had with Omnisend.
We have an extensive Knowledge Base to help our customers navigate through the product and set up their accounts, did you get a chance to check it? https://support.omnisend.com/en/ More, our Support agents are definitely here to help and guide you through.
As for the email credits, if customers send to a healthy list, following our recommendations, they never run out of credits. This is the reason our pricing is based on the number of contacts you have - if the list grows, the price increases, as well as the number of email credits granted increases. Omnisend is not just a regular newsletter app, we offer an extensive list of automation flows, different channels for communication, such as SMS, Facebook Messenger, Push Notification, etc. and a lot more for our customers. And we still offer a very competitive price on the market.
We want to kindly thank you for the feedback that will help us improve in the future. We have now passed it to the product team as well, to ensure we add such functionalities as drag and drop from the computer in the future.
I used this app recently for the first time the campaigns have boosted sales & revenue significantly Thank you Omnisend
Fantastic app. I installed in on one store and loved it so much that I just added it to my other store.
Have been using it on https://greenwhey.fr for months now, so far so good. Automations are easy to implement, design is great.
It's Free to install and easy to work on. Ads creation is easy and you can schedule and choose email addresses to send the promotional emails. www.hnsstudio.ca
Just signed up and so far so good. Hoping this app works better then mail chimp. Giving a 5 star review because it was so easy to sign up and connect to shopify.
