Reviews (3,197)

Overall rating
4.7
Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 5% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.

November 24, 2019

Very happy to start my small business with Omnisend. Great custom design in email templates, powerful functions and fast reactions. Expecting to grow my shop with it.

Calibear
China
2 days using the app
November 24, 2019

DO NOT GET THIS APP!!!!!
I NEVER HAD PROBLEMS WITH MAILCHIMP
I migrated to this app when they stopped the shopify integration and now SO MANY of my subscribers don't get the emails and these are subscribers who even put our emails in their VIP list. Not only do they not get the emails but they don't even go to their JUNK OR SPAM
HORRIBLE AND THIS HAS HAPPENED MANY TIMES AND THE SUPPORT HAS NOT BEEN ABLE TO FIX IT - DO NOT GET THIS APP - ALSO I ONLY SEND ABOUT 1 EMAIL PER WEEK (not everyday like some websites)

Top Nutrition and Fitness
Canada
7 months using the app
Omnisend replied November 25, 2019

Top Nutrition and Fitness,

We apologize that we failed to provide the experience you deserve. Upon investigating your account, our Deliverability team detected an issue with the domain you were sending the emails from. The issue is now fixed and your emails should reach your subscribers' inboxes.

Xenia from support is reaching out with recommendations on how to rectify the situation a lot quicker with sending to your most engaged contacts, in order to improve your open rates to the average rates in the market.

Customer success team

November 25, 2019

Hey, this is WAY better than Mailchimp. These people will talk to you and it is SOOOOOO MUUUUUCH MORE INTUITIVE! Also not as stuck up as Klavyo. Long live Omnisend! Just started adapting the whole thing but already easier.

YOGO
United States
About 2 hours using the app
November 27, 2019

Within 20 minutes I had connected Omnisend to my store and wrote a very professional looking Newsletter using several of the images and information from shopify store itself. A+ for making it effortless.

Pharmvista
United States
3 days using the app
Edited November 27, 2019

Very intuitive- It was very easy to use & I like the variety of templates available. I'm excited to ramp up some new campaigns.

NOOR COUTURE
United States
7 months using the app
November 28, 2019

Works fine for me! Limited to 2000 emails/daily if you use free plan. Easy to use, imported list from Mail Chimp.

O2Leather
United States
3 days using the app
Edited November 28, 2019

I have just started using it. I've just sent one campaign and built one segment. I've got to say though, it's REALLY intuitive and very flexible for designing your email. The reporting, analytics elements look really clear too. Impressed.

ART WRD
United Kingdom
2 months using the app
November 28, 2019

Extremely user-friendly. Had an easy time importing my contacts and setting up my first campaign. Competitive monthly pricing as well! Thanks Omnisend!

The Edge
United States
10 days using the app
Edited November 29, 2019

Seamless integration and so easy to use. You can be set up with your first campaign in less than 30 min. Love it! Would definitely recommend to others.

Ackermann's Apparel
Canada
About 2 hours using the app
Edited November 30, 2019

Easiest email blast I've ever created - took 5 minutes from signing up to sending it out! Now we'll watch for results

Yonge Street Winery
Canada
33 minutes using the app