Reviews (3,197)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as a user-friendly, intuitive email and SMS marketing tool that’s less overwhelming than some alternatives. They highlight easy-to-build automations, solid templates, strong Shopify integration, and helpful segmentation and analytics that drive significant revenue. Pricing is seen as fair and scalable, and many praise fast, knowledgeable support with migrations, domain setup, and troubleshooting, making it popular with small and growing businesses.
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So easy to use and navigate. We love the look we've been able to achieve for our email campaigns. Excited to explore more.
Terrible customer service and features that aren't on par with their competitors. For example, you can't segment based on opens of an email automation, only based on email campaigns. Really big pain if you are trying to be super targeted! Customer service almost never has a response other than, "I'll suggest that to our developers" and rarely has a good work around for the lack of features. Not worth paying for. I'm switching to another provider as soon as I can.
I read quite a few reviews on different email marketing apps and eventually decided to give Omnisend a try. It was relatively easy even for me, and I'm not super tech savvy when it comes to email campaigns. The templates are a godsend, and it's easy to upload graphics and send to customers in just a few minutes. I'm still using the free version but am thinking of upgrading. I'd recommend this to other business owners.
I started a year ago with Omnisend and ultimately left because of cost. Then i went and tried several others, and none were as effective. So here I am back with omnisend, and here i'll stay.
Great app! It's easy to use and really self explanatory. We are using it for the website www.snushus.ch
Just switched over from a very widely used mail system and so far so good. There's a wizard that made the migration from the other platform nice and easy, although it took me a bit to figure out how to move the tags better.
I chose Omnisend because I think it has a lot of tools and I have managed to work through a few of them so far like welcome automation series and my first email campaign goes out shortly. Still lots of tools to explore - little bits here and there that I think would make it easier to use, but nothing is perfect perfect and customer services on the chat is helpful and tries their best to provide work arounds.
Highly recommended!
I switched from one of the biggest and well-known platforms to Omnisend and I still do the same stuff as with the other app but at half the price. There are a few minor features that I'm missing, but they compensate that with other features I didn't know I needed until I used them. Well done!
Moved to this from Mailchimp. The flows are easy to setup, and to me are the highlight of the Omnisend App. The templates are very retail focused...too much so for us, as we do not want a product photo in the app. The sizes for logo etc...are quite limiting as well. We work around it by using the manual one, which is a bit of work.
Transferred to Omnisend from MailChimp and have been very impressed. The segmentation you are able to do is great and has increased the open rates and sales with our email list. The biggest improvement over MailChimp has been the look and feel you are able to achieve with ease when designing your emails, currently only on a standard profile, but definitely thinking about moving up to PRO in the near future. Great work Omnisend, keep it up!
Wonderful app and great service. Easy to customize and make email flows. Customer service is also very helpful. Highly recommend if your looking for a simple and efficient email marketing app!