Reviews (3,194)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and at least a 4.0 overall rating.
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Merchants describe this as easy to use, with an intuitive interface for designing emails, forms, and automated campaigns. Many highlight strong value versus competitors, praising clear pricing and a helpful free tier. Automations and SMS reliably drive revenue, supported by solid analytics. Merchants report seamless Shopify integration and smooth migrations from other platforms, and frequently commend fast, knowledgeable 24/7 support for technical setup and troubleshooting.
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I had a difficult time in trying to get questions answered so that I could decide if this app is for me. I got a call 24 hours later from an AI named "Mary". What a ridiculous experience! I was told that this is a "self serve" application and that I needed to read articles to answer my questions. No, I am not going to read articles to sell myself on this app. My rating is based on the lack of salesmanship and not being able to assess if this app is a good fit for my business. Omnisend, please do better than leaving your business and sales to AI.
We are really enjoying the app. Very comprehensive, and it integrates really well.
I only wish there were more ready-to-use templates as other Email platforms offer.
Really glad the integrations and overall experience are working well for you! The feedback on templates is noted - it's genuinely useful to hear what would make Omnisend even better. Thanks for taking the time to share this.
I’m looking to switch from Shopify Email to Omnisend, but it seems that Omnisend is also working quite unusually and is not very stable. I was only setting up a new account, but then I received a notification saying that my account had been blocked.
When I contacted support, the response was slow, and I was only sent a list of questions to answer, without much guidance or assistance. This should not happen on a platform that is relatively large and well-established.
Thank you for taking the time to share your experience. We’re sorry to hear that your first impression of Omnisend felt frustrating, especially while you were still in the process of setting up your account.
When an account is flagged for review, some communication channels may be temporarily disabled while our team checks whether the account can be supported under our platform policies. We understand that being asked several questions at the start may have felt less helpful than expected. These details are required for our Compliance team to complete a proper review, but we appreciate your feedback on how the process could have felt clearer and more guided.
After a thorough review, our Compliance team determined that we’re unable to offer our services in this case. While we’re not able to share the specifics of the review publicly, our Terms of Service require all accounts to operate in compliance with applicable laws and regulations, including those related to third-party intellectual property rights. Decisions like this aren’t taken lightly, and this process helps protect customers, recipients, and the overall deliverability environment for everyone using Omnisend.
Thank you again for considering Omnisend. Our team remains available through the existing support conversation if you need any further clarification.
A few years ago I left a 5-star review. But now Omnisend, like so many other companies, has decided that customer service is getting in the way of their profits.
I've been dealing with a bug in their software for weeks now. When I edit a product description in a campaign the cursor jumps around so it's like playing "whack a mole." Very frustrating.
They say they understand my frustration and appreciate my patience. But since I contacted them on June 12th and it's now July 4th my patience is at an end.
Very disappointed.
*****
Update
Apparently Omnisend is paying attention to these reviews because the day after I posted it with one star the problem was fixed.
Thank you for taking the time to share your experience and for updating your review. We’re sorry for the frustration this issue caused, especially since editing product descriptions is such an important part of building a campaign.
After reviewing your case, we can confirm that our support team was able to reproduce the cursor-jumping issue and escalated it to our technical team for further investigation. While the fix took longer than expected, the issue has now been resolved.
We truly appreciate your patience while our team worked on this, and we’re glad to hear everything is working fine now. We also appreciate you raising this, as it helps us better understand where delays or unclear updates can impact our clients’ day-to-day work.
If anything else comes up, we’re just a message away and always happy to support your continued growth and success with Omnisend.
Omnisend has been a good partner for our business. The features and functionality meet our needs and they regularly enhance both which helps our growth. Email works perfectly, and if you're ready for SMS, they'll guide you through the verification process, including a new toll-free number if necessary. The big brand (that begins with a "K") is far more expensive than the average business needs for robust campaigns.
Reliable email performance and hands-on SMS support are two things we put real effort into, so hearing both are working well for you is great confirmation. The regular updates are intentional too, built around what businesses actually need. And you're right, robust email and SMS marketing don't need to come with a Klaviyo-sized price tag to deliver real results.
Prompt replies, easy walk through with getting setup and answered all my questions. I couldn't ask for more. Very pleased!
This app is very complete and with lots of options. It makes it a little bit complex and complicated to use at first, that can be solve by using it often.
The depth of features can definitely feel like a lot at first - that's a fair point. The good news is most find the learning curve flattens fast once they're in it regularly. Glad you're getting value from it!
My experience with Omnisend has been excellent! The platform is intuitive, easy to use, and offers everything we need to manage our email and SMS marketing effectively. What really sets Omnisend apart, though, is the customer support. I work closely with Kristen, and she has been absolutely incredible! She’s proactive, knowledgeable, and always goes above and beyond to ensure our account is optimized and we’re getting the most out of the platform.
Hearing that the platform feels intuitive and covers everything you need is always great to know. Feedback like this about our customer success manager genuinely means a lot - going above and beyond to keep your account optimized is exactly what we're here for, helping your business grow and get real results. Thanks for taking the time to share your experience!
absolutely love omnisend! We left klaviyo a few years ago and never looked back! Omnisend is THE BEST!
That kind of loyalty genuinely means a lot to us! Making the switch from Klaviyo is a big decision, and hearing that you've never looked back is exactly the kind of result we work hard to deliver. Thanks so much for sharing this!
Incredible support from Irem, Omnisend support - fixed my issue within minutes and even offered video and screenshot support. Amazing and friendly!
Fast, friendly, and going the extra mile with video and screenshot support - that's exactly the standard we hold our team to. Really glad your issue got sorted so quickly. Thanks for the kind words, they mean a lot to us!
